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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16767 reviews)

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4.95

Based on 16,767 reviews, last reviewed 15th May 2026

98650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16767)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very help full when no one would

Very help full when no one would Reviewed on: 8th June 2025

Very helpful

Very helpful and easy to use would recommend Reviewed on: 8th June 2025

Peace of mind.

I have been supported by stepchange for over 12 years, throughout which they have been positive, approachable and clear in their advice and procedures. Reviewed on: 8th June 2025

great service :)

From day one to present step change have been great friendly understanding if we have a problem , always listens and helps us and gives us options and explains everything and gives update every month with regards to debt . Wish I come to them sooner a lot of stress trying to do it yourself . Reviewed on: 8th June 2025

Thank you Stepchange

When l have had to speak to one of the team they are knowledgeable, careing, none judgemental and eager to assist Reviewed on: 8th June 2025

Non judgemental and quick responses.

Non judgemental and quick responses. One of the hardest things I've ever done is acknowledging the situation I was in. Very clear communication and regular updates. Reviewed on: 8th June 2025

Life saving advice and practise

End of mortgage favourable terms and redundancy coincided with credit crunch. I was despondent about my future and had dark thoughts. Contacting StepChange was literally a lifesaver. A realistic workable, affordable plan was put in place and gave me an end date for my debts. Reviewed on: 8th June 2025

Stepchange has help us so much.

Stepchange has help us so much. All the agents have been so helpful and understanding. Reviewed on: 8th June 2025

I had to turn to StepChange a few years ago, they we...

I had to turn to StepChange a few years ago, they were brilliant, went through everything, explained what I needed to do and help me sort out my finances without any judgement. Reviewed on: 8th June 2025

Excellent service was in a very bad place and didn't...

Excellent service was in a very bad place and didn't know how iwas getting to get out of the situation I was in. They gave me all the advice I need and now I have a plan in place to be debt free. Highly recommended Reviewed on: 8th June 2025

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