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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and easy to communicate with

Very helpful and easy to communicate with Reviewed on: 23rd May 2025

I was literally drowning, and on top of that struggl...

I was literally drowning, and on top of that struggling with a cancer diagnosis. Stepchange were just amazing, so helpful. Reviewed on: 23rd May 2025

You gave us hope.

When we realised, coming up to retirement that our credit card bill was more than we were going to be able to handle on our pensions so we called StepChange, explained our situation to them and asked for their help. They spoke to our creditors and sorted everything out for us with a debt management plan that allowed us to lead a normal stress free retirement while paying off our debt. We would have been in real trouble if it hadn’t been for them. Thank you a million times over StepChange. Reviewed on: 23rd May 2025

fantastic people

lost my job become overwhelmed, was ready to give up, saved my life Reviewed on: 23rd May 2025

A rock for the ages

If you’re finding in financial deep water, StepChange are there to help. They do not judge, only stand by your side on the walk down a rocky path . Reviewed on: 23rd May 2025

Highly recommended

Great place to start if you struggling with debt, very helpful and understanding Reviewed on: 23rd May 2025

stepchange changed my life .

stepchange changed my life . always had great dealings with assisting me and my worry s. i always felt they never judged me and always gave me help and advice for the best outcome. im nearly at the end of my dmp and it has been the best thing i did. amazing charity always fast at retrieving emails and help when needed can t thank the charity enough Reviewed on: 23rd May 2025

Non judgemental and effective advice easy online acc...

Non judgemental and effective advice easy online access. Reviewed on: 23rd May 2025

Genuinely didn’t know where to turn too or what to d...

Genuinely didn’t know where to turn too or what to do next as the worrying about my finances was affecting my mental health severely until a friend told me about this charity..I’m in a better place now mentally and can see a pathway to my future. Reviewed on: 23rd May 2025

Absolute god send.

Absolute god send. No judgement. Friendly and super efficient. Reviewed on: 23rd May 2025

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