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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange have helped me so much.

StepChange have helped me so much. They are very good at what they do and I'm grateful for the difference they've made to my life. They took the worry and stress away. Reviewed on: 7th May 2026

Highly recommend StepChange.

Highly recommend StepChange. Please don’t be afraid of contacting. Everyone you speak with are professional, very caring, empathetic with all your worries, difficulties all your feelings. I’ve personally gone through I’m sure what you are/ have! Don’t leave it to long, don’t bury your head, I can and will reveal I did… now I’m so happy that I’ve been helped, assisted by everyone, plus with all my issues!! Please make that call!! You will not regret it!! Reviewed on: 7th May 2026

They really help me get on top of my debts really he...

They really help me get on top of my debts really helpful Reviewed on: 7th May 2026

Made life much easier, less worry.

Made life much easier, less worry. I could sleep better at night, knowing my creditors were getting paid. Stepchange dealt with them all through my DMP. Reviewed on: 7th May 2026

Very reliable indeed.

Very reliable indeed. Clarity on information. Always available to help. Reviewed on: 7th May 2026

Lifesavers

Please if in financial trouble, don’t hesitate to call Stepchange’s, helpline, they literally took all my stress and anxiety away, came up with a plan and helped me out of a very deep dark hole, allowing me to get on on with life Reviewed on: 7th May 2026

Good service and support

Good service and support easy to use system and friendly staff Reviewed on: 7th May 2026

Step change has helped me with thousands of pounds o...

Step change has helped me with thousands of pounds of debt to become debt free what a excellent service Reviewed on: 7th May 2026

Brilliant People.

I was not in a good place before taking the plunge to call Step Change, The lady I spoke to put me at ease and and helped me out so much. I do not think I would be here today without their help. Reviewed on: 7th May 2026

Stepchange really helped me get my finances under co...

Stepchange really helped me get my finances under control, the process was very straightforward and has helped me immensely. I feel so much better about my finances. I only wish I would have been in touch with them sooner. Reviewed on: 7th May 2026

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