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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very good customer service, friendly and very profes...

Very good customer service, friendly and very professional. Reviewed on: 7th May 2026

Amazing organisation that helped me on my hardest ti...

Amazing organisation that helped me on my hardest times to take control of my life and finances. Reviewed on: 7th May 2026

Don't be afraid to call Stepchange for advice

I couldn't see a way out of my debt situation. Once I had the courage to call Stepchange they assured me I wasn't alone and offered me excellent advice on the options available to me to move forward. Once my choice was made Stepchange continue to manage the process with regular review. Amazing group of people Reviewed on: 7th May 2026

Amazing support, clear guidance and professional staff.

Amazing support, clear guidance and professional staff. Helped me to organise and restriction finance so well. Reviewed on: 7th May 2026

I was absolutely desperate when I went to StepChange...

I was absolutely desperate when I went to StepChange for help. Following my husband's death, I could no longer manages debts that we had in my name only, and I thought I was going to lose my home. They helped me to work out a realistic budget, which meant I did not have to go without and could cover all household bills, food shopping, etc, before making payment to my creditors. I should be debt-free in approximately two years and I'm so grateful that I found this company when I did. Reviewed on: 7th May 2026

Wouldn't have done without their help.

Wouldn't have done without their help. Reviewed on: 7th May 2026

From suicidal to having hope

When I first contacted StepChange I was feeling suicidal. I couldn’t see a way out of my situation. They turned it around completely. The people I spoke with were so helpful and supportive and totally non-judgmental. They then provided a solution go my problem which meant I could begin to pay my debt and breathe more easily. Reviewed on: 7th May 2026

New beginning

Step change has changed my life , I can sleep at night and I’m starting to be happy within myself Reviewed on: 7th May 2026

Always spoken with compassion and empathy.

Always spoken with compassion and empathy. Never felt judged or not heard. It really helps my mental health situation to know that you are there to assist and to help me resolve my situation. Reviewed on: 7th May 2026

Very easy process

Very easy process removed mountains of stress Reviewed on: 7th May 2026

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