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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Exceeded all expectations

Put at ease no awkward questions Reviewed on: 7th May 2026

Put at ease from the very beginning and had great ad...

Put at ease from the very beginning and had great advice. Complete a budget form and StepChange do the rest. It might take a while to pay off my debts but I’m so grateful for making this possible Reviewed on: 7th May 2026

Desperate

Got into uncontrolled debt and became very confused trying to manage every month. Reviewed on: 7th May 2026

Friendly and helping always and sport

Friendly and helping always and sport Reviewed on: 7th May 2026

Very professional and understanding,

Very professional and understanding, been with them for a number of years now and they have helped me to budget really welll I would highly recommend anyone to use them when times are difficult Reviewed on: 7th May 2026

These people are exceptional.

These people are exceptional.They helped me back from the brink....and now the end is in sight. Don'thesitate.reach out to Step change for straight talking practical help .You won't regret it. Reviewed on: 7th May 2026

Brilliant

StepChange helped me take back control of not only my debts but my life. I will be forever grateful to them. They offered practical help and took away the shame I felt. Reviewed on: 7th May 2026

Awesome Customer Service

My experience with Step change has been nothing but positive and supportive at the same time. Reviewed on: 7th May 2026

Step change saved me.

Step change really saved me, they are non judgemental, very helpful and they care highly for their customers. Within 1 month of contacting them, i was on the right track to get my debts paid off, I could never thank them enough. Reviewed on: 7th May 2026

StepChange helped me out of a deep hole!

StepChange's help in negotiating with my creditors turned what seemed an impossible situation into an achievable solution. It has taken time, but the end of my problem is now within sight. Reviewed on: 7th May 2026

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