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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and friendly takes the pressure of you...

Very helpful and friendly takes the pressure of you and you don't feel so worried. Reviewed on: 23rd May 2025

overspending on credit cards

Helped me out after overspending on credit cards I was nearly going bankrupt but was helped out with kindness and support I can’t thank them enough Reviewed on: 23rd May 2025

Light at the end of a very dark tunnel

I felt there was no way out of my debt, until I contacted stepchange. The process was so simple and straightforward. Now I feel more in control and able to move on. I urge anyone who has found themselves in chronic debt to contact them and regain your life. The stress of debt is just not worth it. Reviewed on: 23rd May 2025

I was at breaking point with my debts

I was at breaking point with my debts even though I had been paying something. The stress was driving me crazy. StepChange got my life back on track. The debts slowly lessened and 3 and a half years later I have one payment left. They treated me with respect and no judgement. I was in a difficult place following a bereavement and the gentleman I spoke to, took time to talk with me about my debt but also about how I got there. I was worried about taking this step but it was so easy. StepChange dealt with the debts without me having to talk the companies. Don't be afraid to make that phone call or Internet enquiry. They will change your life for the better. All I can say is Thank you. Reviewed on: 23rd May 2025

Very helpful, sympathetic people to speak to that w...

Very helpful, sympathetic people to speak to that works out a plan for you that really works to pay your debt off Reviewed on: 23rd May 2025

Excellent service.

Excellent service. Always very helpful Reviewed on: 23rd May 2025

A worthwhile service

Really helpful and understanding Reviewed on: 23rd May 2025

Stepchange

So glad we got in touch with stepchange, it’s changed our lives Reviewed on: 23rd May 2025

Brilliant , easy portal to use - all my info can be...

Brilliant , easy portal to use - all my info can be easily found to review and update where necessary Reviewed on: 23rd May 2025

When we were at our lowest Stepchange shined a light...

When we were at our lowest Stepchange shined a light and gave us hope. Reviewed on: 23rd May 2025

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