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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I highly recommend step change

Step change were there when I needed help to manage my debts. I was caught in the trap of never being able to clear my credit card debts because of high interest rates. I felt sick every time a bill arrived and fearful of what would happen as I got closer to not being able to make the minimum payments, not only for the credit cards, but also for house and car expenses and food. i felt ashamed to be in that position but step change staff were supportive from my very first call. There was no judgement, just support to plan a budget, even allowing a little for pocket money for the children, and health costs. I’d stopped getting prescriptions as I couldn’t afford them but the plan allowed me to pay for a monthly prepayment certificate. The relief of not being chased by creditors was immeasurable and each year I was able to increase my payment a little, eventually reducing the number of years I had to pay by four. I’m so pleased I was able to clear my debts and without the support of step change I don’t know where I’d be now. Reviewed on: 6th June 2025

Quite literally life changing.

Quite literally life changing. No judging just help. Sympathetic to my needs and found a solution to years of financial pain. Reviewed on: 6th June 2025

Best of the best

Very friendly and helpful people on the phone Reviewed on: 6th June 2025

Took burden off my head and now I am relaxed , can...

Took burden off my head and now I am relaxed , can sleep properly! Well recommended always there to help ,excellent customer service, professional and reliable. Reviewed on: 6th June 2025

easy and helpful in making a difference on getting r...

easy and helpful in making a difference on getting rid of my debt at a manageable pace Reviewed on: 6th June 2025

Very helpful in a very difficult time.

Very helpful in a very difficult time. Reviewed on: 6th June 2025

Lifesaver

Honest financial advice put you at ease and handle everything to help Reviewed on: 6th June 2025

From stress and hell. To survival

From stress and hell. My problems shrank and the weight on my shoulders eased. Thank god for step change now I'm in a better position.. I'm still skint but at least I'm trying to do the right thing rather than shoving my head into the sand. Reviewed on: 6th June 2025

Stepchange really helped me, like anyone with debt t...

Stepchange really helped me, like anyone with debt there is a lot of pressure, feeling that you have failed feel alone with this pressure, it took me some time to contact Stepchange but I am now so glad I did, if you find yourselves in this situation do not leave it to long to get the help you need. Reviewed on: 6th June 2025

Life changing steps with charity.

Life changing steps with charity. They are really good people - understand and no judge. Reviewed on: 6th June 2025

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