Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step Change changed my life

They took away the worry of my debt and helped to plan repayment, efficiently and with no judgement Reviewed on: 7th May 2026

Good Company to work with.

I have been with Stepchange now for several years. The representatives are helpful and courteous and have dealt quickly and efficiently with my needs. I have had no problems whatsoever. Reviewed on: 7th May 2026

Very straightforward

After the initial meeting with a representative, the rest is automated and works like clockwork Reviewed on: 7th May 2026

Indispensable

Supportive empathetic i.e. non judgemental, one speaks one to one to one to a "real" person. Regular updates provided on one's debt management. Could not recommend StepChange highly enough. If you get into debt don't panic and speak to StepChange Reviewed on: 7th May 2026

Helped me lift that dreadful weight of debt

I was feeling lost and afraid with no one and nowhere to turn to for help. I was recommended Step change. I nervously made the call to them that has saved my life and helped me to live again.. I have a budget to help clear my debts and have confidence that it's all affordable They took charge of everything and advised me of my options and checked I was completely comfortable with my chosen options and payments. I feel I can breathe again. I know exactly where I am. I can sign in easily to my account and see my debt reducing. thank you so much for what you have done for me Reviewed on: 7th May 2026

Very helpful and so easy to set things up its been a...

Very helpful and so easy to set things up its been a massive weight lifted for me Reviewed on: 7th May 2026

Thank you

Overall, my experience with StepChange has been positive. I found the service helpful, supportive, and friendly during a very stressful time, and I am grateful for the support I received. However, there was one telephone conversation that left me feeling quite upset afterwards. During the call, the customer service adviser spoke in detail about her own personal circumstances, including having four children, working two jobs, and also receiving Universal Credit. While I understand she may have been trying to relate or reassure me, I personally found the conversation difficult because everyone’s circumstances are different, and it left me feeling quite low and uncomfortable after the call. I do appreciate the support StepChange provides overall, but I feel it is important that customers are able to discuss their financial situations without feeling compared to someone else’s personal circumstances, as people can already feel vulnerable when reaching out for help. Reviewed on: 7th May 2026

help me get back in control of my debt don't bury yo...

help me get back in control of my debt don't bury your head in the sand thinking it will go away reach out for help sooner rather than later will be externally grateful for the help and support Reviewed on: 7th May 2026

very helpful took away the worry

very helpful took away the worry Reviewed on: 7th May 2026

I had the most awful year struggling with paying my...

I had the most awful year struggling with paying my loans following a massive and unexpected change in my circumstances. In a conversation with my bank, it was suggested I should seek advice from StepChange. I did (reluctantly) but the outcome was better than I expected and, thanks to the advice and support I received, I no longer receive threatening letters and my finances are back under control and I live my life normally without the constant worry that used to plague me throughout every waking moment. Do not hesitate to seek advice and get things in perspective. Reviewed on: 7th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt advice
from Money Wellness 4.89 from 6221 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub