Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was given all the help I needed

I was given all the help I needed and if I have any problems worries I know you are there to guide me. Which is a peace of mind Reviewed on: 23rd May 2025

They saved me

I was so scared to ask for help, but advisors were very understanding, helpful and reassuring and they literally saved my life Reviewed on: 23rd May 2025

The perfect answer the perfect help

Always there with advise and always willing to listen and act. They also make plans that work and give you every alternative in a fair and unbiased fashion ~ without you I'd be back in despair, thank you Reviewed on: 23rd May 2025

Great service with empathy.

Great service with empathy. Highly recommend Reviewed on: 23rd May 2025

A wonderful organisation

Well if I hadn’t found out about I would’ve gone up the creek without a paddle completely they’ve got me on the level keel now it’s going to take me a little while to Clear my debts but I’m going to get there with their help Reviewed on: 23rd May 2025

helpful and responsive.

helpful and responsive. would recommend to others if somebody is in the same situation like me Reviewed on: 23rd May 2025

Stepchange turned my life around and have been under...

Stepchange turned my life around and have been understanding and amazing. I would highly recommend Reviewed on: 23rd May 2025

Invaluable help highly recommend

Had got myself in considerable debt, spoke with step change, made me feel that there was a way out and gave me the confidence to proceed with their advice. Six years later I will be debt free this November, throughout my debt management plan, step change have helped me all the way and kept me informed. If you have debt and think there is no way out, there is, thank you stepchange Reviewed on: 23rd May 2025

Very happy with the service highly recommend

Very happy with the service highly recommend Reviewed on: 23rd May 2025

Step change helped me pay all my creditors in my own...

Step change helped me pay all my creditors in my own time. And took the pressure off my shoulders Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt Solutions
from Abacus 4.68 from 6 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub