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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change *****

Gave me help and advice when I needed it most Reviewed on: 7th May 2026

Incredibly helpful.

Incredibly helpful. Took away the immense worry and stress I faced. Reviewed on: 7th May 2026

Stepchange been amazing I've had a few issues and th...

Stepchange been amazing I've had a few issues and they have helped me so much and took away the stress and anxiety Reviewed on: 7th May 2026

Big Step Change

I was struggling with my debt, was stressed and didn’t know what to do, but step change changed my life and helped a lot. I feel like I’m living again and my stress and anxiety came down. Thank you so much. Reviewed on: 7th May 2026

Saved me from sleepless nights worrying about debt.

Saved me from sleepless nights worrying about debt. Everytime I have rang when asking for advice met with caring and knowledgeable staff. Don’t bury your head in the sand and hope it goes away this is how it does Reviewed on: 7th May 2026

I was drowning in debt and StepChange rescued me

I was drowning in debt and was paying over half my wages a month to creditors. So much so that I had to put grocery shopping on credit cards and then the whole vicious cycle started again. StepChange took that pressure off of me by taking my debts and told my creditors of my issues and helped to make smaller monthly payments to give me some breathing space!! It felt like a weight had been lifted off my shoulders when things were put into place. Reviewed on: 7th May 2026

They have been really helpful and put my mind at rest.

They have been really helpful and put my mind at rest. I really would recommend Stepchange to anyone who is struggling with their finances. Reviewed on: 7th May 2026

staff are empathetic and efficient

staff are empathetic and efficient once set an arrangement stick to it to move on with your life Reviewed on: 7th May 2026

Would recommend

Great service. Understanding and informative. Helps with financial stresses Reviewed on: 7th May 2026

Good money management

I was completely overwhelmed with my debts however Stepchange helped me manage an affordable budget that was realistic and would help me get out of debt. Reviewed on: 7th May 2026

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