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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Dealing with StepChange was a breath of fresh air.

Dealing with StepChange was a breath of fresh air. From my first call I had people who wanted to help me. Careing and considerate. Was the first time in a long time I felt I was not alone. Reviewed on: 23rd May 2025

I have found everyone I have spoken to most helpful...

I have found everyone I have spoken to most helpful and understanding. It was a great relief when I first contacted StepChange and got help in sorting out my finances. They have very good advice and help to plan what is best for you. Reviewed on: 23rd May 2025

Worry Less

Took all the stress and worry away after a time of stress and upset. So understanding and everything fully explained Reviewed on: 23rd May 2025

Game changer

I was in so much of a financial mess couldn’t see anyway out they changed everything for the best and made me debt free Reviewed on: 23rd May 2025

A Weight lifted.

Going to Stepchange was the best thing I ever did. I felt overwhelmed with worry, unable to see a way out of my financial nightmare - then I turned to Stepchange and it really, really was a weight off ! Thank you so much ! Reviewed on: 23rd May 2025

After my husband died I found myself in debt.

After my husband died I found myself in debt. Reviewed on: 23rd May 2025

I had buried my head in the sand!

I had buried my head in the sand, was losing sleep, scared, worried and anxious. I nervously made the call, then filled in the online finances document. The instant result of a plan was such a relief. I wish I'd done it sooner! The lady was lovely and it was so easy to sort. The 60 days breathing space was also a godsend. I had been avoiding answering calls for a while. The monthly payment is affordable...unlike what I was trying to pay, and I am forever grateful. Thank you x Reviewed on: 23rd May 2025

A fantastic help!

Staff are so friendly & helpful. Reviewed on: 23rd May 2025

Words can't describe how helpful this organisation is.

Words can't describe how helpful this organisation is. Reviewed on: 23rd May 2025

Have been in DMP for many years and it has helped me...

Have been in DMP for many years and it has helped me steady the ship and within a couple of months off being debt free Reviewed on: 23rd May 2025

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