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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

It was very stressful dealing with my creditors.

It was very stressful dealing with my creditors. The constant letters and phone calls were driving me crazy. Since step change has been working on my behalf dealing with the creditors, i can honestly say that I have a piece of mind. Reviewed on: 7th May 2026

Initially slightly time consuming to setup the debt...

Initially slightly time consuming to setup the debt management plan but once done great Reviewed on: 7th May 2026

EXCELLENT

Stepchange saved me! Their customer service is fantastic. They are kind, non-judgmental and knowledgeable. Without them I would have been lost. My DMP is nearly finished and I cannot wait to celebrate. Reviewed on: 7th May 2026

Great company and great people

Great help from non judgemental people. Great advice on how to proceed following advice given regarding my situation. Help whenever you need it. Cannot thank them enough as once I spoke to them it was like a whole weight lifted from my shoulders. Helpful and knowledgeable staff members. Reviewed on: 7th May 2026

Staff were professional very understanding as peopl...

Staff were professional very understanding as people in this situation are anxious and need reassurance enabling them to form a trust in an tense and stressful time in their lives thanks to stepchange I have had breathing space Reviewed on: 7th May 2026

The staffs are very professional and understands

The staffs are very professional and understands Reviewed on: 7th May 2026

I am happy with you and satisfied.

I am happy with you and satisfied. Reviewed on: 7th May 2026

Stepchange

Very helpful, understanding and polite Reviewed on: 7th May 2026

Excellent service

First rate support and advice, did all the difficult stuff for me. Highly recommended. Reviewed on: 7th May 2026

I'm grateful for the help I have received from and...

I'm grateful for the help I have received from and it has changed my life. Reviewed on: 7th May 2026

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