Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

View other StepChange products

4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

If you have debts please go to StepChange.

If you have debts please go to StepChange. They are live savers , Brilliant Reviewed on: 6th June 2025

Thoughtful, open minded and very helpful.

Thoughtful, open minded and very helpful. Made me feel at ease with talking about my financial situation. Willing to listen and give u the proverbial nudfe in the right direction to get back on track. Reviewed on: 6th June 2025

Excellent service.

Excellent service. Helped me so much, I don't know how I would have managed with them Reviewed on: 6th June 2025

It would be hard to overstate how helpful Stepchange...

It would be hard to overstate how helpful Stepchange have been. Reviewed on: 6th June 2025

Have been very helpful with everything

Have been very helpful with everything Reviewed on: 6th June 2025

Got me out the rut ,worrying about my debt

Got me out the rut ,worrying about my debt Reviewed on: 6th June 2025

Peace of mind

Friendly understanding customer service.Easy to talk to and will help in finding a solution for you,giving you peace of mind Reviewed on: 6th June 2025

Helped me out massively when I was in a hole.

Helped me out massively when I was in a hole. I am now out of this and woke look back! Reviewed on: 6th June 2025

Help when needed most!

I was in a pretty bad financial rutt, but StepChange walked me through all my options and helped me formulate a plan that is working on helping me clear my debt within 2 years! Reviewed on: 6th June 2025

Life back on track.

So helpful no judging. Was in such a bad place and they have helped get my life back on track. Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews
Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub