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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Great service have helped me enormously.

Great service have helped me enormously. Reviewed on: 7th May 2026

Easy to follow instructions

Things were easy to set up. Everything was explained clearly and was easily understood. It is easy to get in touch if any problems arise. Reviewed on: 7th May 2026

No more worries

Step change made life a lot easier when your in a financial crisis.so easy to manage .I would highly recommend to anyone and not be embarrassed about debt . Reviewed on: 7th May 2026

100% Recommend these people.

These guys are very helpful, practical and eager to help. In the begining it may seem daunting but it truely can be life changing for some. Reviewed on: 7th May 2026

StepChange has been incredibly helpful and supportiv...

StepChange has been incredibly helpful and supportive throughout my debt management journey. They were professional, understanding, and explained everything clearly, which made the whole process much less stressful. I highly recommend them to anyone needing financial or debt support. Reviewed on: 7th May 2026

Well mannered dedicated team but the waiting is quit...

Well mannered dedicated team but the waiting is quite a bad experience Reviewed on: 7th May 2026

Before StepChange stepped-in we were overwhelmed and...

Before StepChange stepped-in we were overwhelmed and didn't know how to break the debt cycle. Now with their help we seem to have our debts under control. Reviewed on: 7th May 2026

It’s been a life saver I can sleep at night can see...

It’s been a life saver I can sleep at night can see my debt going down each month with expert advice within less than 2 years I’ll be debt free I can’t thank StepChange enough. It’s simple to understand with friendly staff to guide you all the way yours sincerely Carole Reviewed on: 7th May 2026

Kind and empathetic staff who make you feel valued a...

Kind and empathetic staff who make you feel valued and cared for. From the moment I spoke to StepChange everything started to feel better. I no longer felt alone. I also felt in control for the first time in a long time and able to take responsibility for my finances. Reviewed on: 7th May 2026

Before I got in touch with step change I was sufferi...

Before I got in touch with step change I was suffering from depression,anxiety and was not in a very good mental state. All this was caused by my high repayments that I could not afford to pay on my pension. Since receiving help and advice from Step change I feel like a new person. I can afford to pay back my loan in much smaller monthly payments,without it effecting my ability to pay all my other bills. Reviewed on: 7th May 2026

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