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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service, staff are so helpful, none judgem...

Excellent service, staff are so helpful, none judgemental. Without the assistance of StepChange my life would be a total mess. Reviewed on: 23rd May 2025

I find it almost impossible to get through to speak...

I find it almost impossible to get through to speak someone on the phone and no one replies to any emails. Reviewed on: 23rd May 2025

Good understanding of my situation and excellent com...

Good understanding of my situation and excellent communication with all answers and paperwork up to date even though it’s a lot to figure out the details of incoming and outgoing transactions, on the whole managed well. Reviewed on: 23rd May 2025

Lovely friendly helpful people.

Lovely friendly helpful people. Not in the slightest judgemental. Expert advice. Reviewed on: 23rd May 2025

Stepchange made me feel at ease when dealing with th...

Stepchange made me feel at ease when dealing with them and sorted my debts out for me Reviewed on: 23rd May 2025

StepChange saved my life.

StepChange saved my life. From the first moment I picked up the phone to them, right the way through to making my final payment on my debt management plan (a little over four years later) the team are all committed to helping people get on top of their finances. Truly wonderful and it has made me such an evangelist. Reviewed on: 23rd May 2025

I was in a desperate state when I heard about StepCh...

I was in a desperate state when I heard about StepChange I am now able to handle my expenses with the help of the agents that put you at ease and talk things through with you Reviewed on: 23rd May 2025

When I started with step change I was so worried abo...

When I started with step change I was so worried about how I will be able to manage all the debts I had. The interest rates were getting high. Step change gave me a piece of mind. I didn’t have to worry anymore. They managed to work out how much I can afford. And am glad that I am coming to the end of all my debts. Will kind of miss you guys you had become part of my family. Thanks you Reviewed on: 23rd May 2025

Lifesaver drowning in debt to all under control

Lifesaver drowning in debt to all under control Reviewed on: 23rd May 2025

Make contact - you won’t regret it

They saved my life at a time when I couldn’t see a way out of my financial mess Reviewed on: 23rd May 2025

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