Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16787 reviews)

View other StepChange products

4.95

Based on 16,787 reviews, last reviewed 17th May 2026

99650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has literally saved my life. Step change has literally saved my life. The phone operators are fantastic, put you at ease and don’t make you feel bad. Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16787)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent support

StepChange have worked with me to become debt free over the last 14 years. I am not sure where I would be without their support Reviewed on: 6th June 2025

Step change aren’t just experts in their field.

Step change aren’t just experts in their field. They have a heart and are full of empathy. Such professionals and so supportive. They had a unique understanding of my complex situation and have helped me so much. I don’t dread or live in fear of my creditors anymore. Thank you so much. Reviewed on: 6th June 2025

amazing people

amazing people and my life is so much better for choosing them. Reviewed on: 6th June 2025

Needed help, StepChange was there the whole journey

I had pulled my credit report as I wasn't on top of my finances. I discovered I had more outgoing than incoming and needed help. I didn't want to file for bankruptcy so searched for a company thgat could help. Stepchange literally changed and saved my life! The application process was smooth and easy and over the course of 4 years I had affordable payments and paid everything off. I cannot thank StepChange enough. Reviewed on: 6th June 2025

Very polite and very understanding

Very polite and very understanding Reviewed on: 6th June 2025

When I worked in debt I'd always recommend stepchange

When I worked in collections I'd always recommend stepchange to people having financial difficulties (or CCCS as they were back then) and when I found myself in a difficult financial situation due to impulsive spending and poor decisions step change was the obvious and only choice for me, no judgement no hassle simple to use and fair, best in their field in my opinion Reviewed on: 6th June 2025

Thanks for helping me Get rid of those debits

Putting all my debits into one payment has been such a big help,, when I spoke to them they was so understanding and helpful Reviewed on: 6th June 2025

My life was saved.

I was struggling and drowning. Step changed helped me to be alive today. Thank you step change. Reviewed on: 6th June 2025

This company sorted all my problems out and made a d...

This company sorted all my problems out and made a difference in my life. Reviewed on: 6th June 2025

i was upset for my debt but step chang solved my pro...

i was upset for my debt but step chang solved my problem Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub