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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was very impressed with the professionalism and em...

I was very impressed with the professionalism and empathy shown during the process. Reviewed on: 23rd May 2025

I am so happy and lucky you are brilliantRuta!

I am so happy and lucky you are brilliant!!! Reviewed on: 23rd May 2025

My overall experience with you has been disappointing.

My overall experience with you has been disappointing. I am still sorting creditors which I thought you were there to help me. I appreciate you are a charity but experience has been poor. Reviewed on: 23rd May 2025

Lifesavers

All the anxiety, stress, embarrassment… they made it all go away. If you’re struggling I know how hard that first call is. They have heard it all before, wont be phased and won’t judge. They know how you feel and they do everything to help. Cant recommend enough. Reviewed on: 23rd May 2025

Life savers!!!

Great company, gives me peace of mind when dealing with bills. Reviewed on: 23rd May 2025

Very reassuring in regards too helping In Very diffi...

Very reassuring in regards too helping In Very difficult times really stress free process top class Reviewed on: 23rd May 2025

Totally Satisfied.

Totally Satisfied. Any nervousness and negative thoughts I had disappeared with the initial telephone call answered by David who delivered good advice in a non judgemental pragmatic way. Reviewed on: 23rd May 2025

Good way to pay your debts without stress

Good way to pay your debts without stress Reviewed on: 23rd May 2025

100% helpfull.

Very simple to fill in, no cost and clear. NOT patronising just simple questions to answer and a yearly review to help you keep on top of things. Reviewed on: 23rd May 2025

Helped to clarify what needed paying, in what order...

Helped to clarify what needed paying, in what order and stop interest being added! Amazing help! Reviewed on: 23rd May 2025

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