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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Easy to contact very helpful and knowledgeable.

Easy to contact very helpful and knowledgeable. Reviewed on: 6th May 2026

Always helping greatful people.

Always helping greatful people. Thank you. Reviewed on: 6th May 2026

No more anxiety

Stepchange were there when I really needed them. They have been very helpful and I can live my life now knowing my debts are being repaid Reviewed on: 6th May 2026

They are very supportive and remove stress for you

They are very supportive and remove stress for you Reviewed on: 6th May 2026

I had a really positive experience with StepChange.

I had a really positive experience with StepChange. They were understanding, professional, and helped me deal with my debt issues quickly and effectively. I’d highly recommend them to anyone needing support with their finances. Reviewed on: 6th May 2026

Have always found Step Change staff to be very helpf...

Have always found Step Change staff to be very helpful, non-judgemental and give well informed advice Reviewed on: 6th May 2026

Very friendly and good customer service

Very friendly and good customer service Reviewed on: 6th May 2026

I had no were to turn until I found step change and...

I had no were to turn until I found step change and it as helped me get my life together Reviewed on: 6th May 2026

Excellent service from people who are knowledgable a...

Excellent service from people who are knowledgable and understanding Reviewed on: 6th May 2026

I was so overwhelmed with debt step change helpe...

I was so overwhelmed with debt but step change helped me manage it with affordable monthly payments. Reviewed on: 6th May 2026

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