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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Quite simple they are the best

They are amazing from first contact going through all options whatnus best fir you. Backup is truly great excellent service nothing is too much trouble Reviewed on: 23rd May 2025

I was struggling with money.

I was struggling with money. Stepchange were just brilliant in sorting out everything into one affordable payment each month. Reviewed on: 23rd May 2025

Good response times

Good response times whenever I have made contact regarding my account. Reviewed on: 23rd May 2025

Got help and advice when I needed it .

Got help and advice when I needed it . Reviewed on: 23rd May 2025

During COVID we realised that it was impossible to m...

During COVID we realised that it was impossible to maintain our debt. We contacted Stepchange and they assessed us before making any decisions. We did have choices too and eventually agreed on a debt management plan. Since taking out the plan, we have increased payments as our circumstances changed. It was a huge relief that all our creditors agreed to the plan and it has completely changed our lives. Reviewed on: 23rd May 2025

Life changing experience that put me on the right tr...

Life changing experience that put me on the right track. Reviewed on: 23rd May 2025

Life changing for me as I had got myself into deep d...

Life changing for me as I had got myself into deep debt and looking back over the years that I have been a account holder and the position I am in now and approaching retirement that I owe Step Change so much . Reviewed on: 23rd May 2025

The best and free.

Great service, always available to help and really help with the stress of all the companies calling all the time. Recommend to everyone in need, don’t hesitate they really do help. Reviewed on: 23rd May 2025

VERY MUCH APPRECIATED YOUR HELP IN SOLVING MY FINANC...

VERY MUCH APPRECIATED YOUR HELP IN SOLVING MY FINANCIAL PROBLEMS. 10/10 Reviewed on: 23rd May 2025

Back to the tutor ....

Total determination to help their clients Reviewed on: 23rd May 2025

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