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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13897 reviews)

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4.95

Based on 13,897 reviews, last reviewed 30th May 2025

262600% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Strongly recommend Very nice and helpful customer service, the website (customer account) is easy and understandable, They solved all my financial problems. Highly recom... Read more Reviewed on: 30th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13897)

Review of the StepChange, Debt Management:

Financial problems? Contact Stepchange

My finances are in a very bad state, I had to many loans and to much on credit cards. These problems came to a head when I was scammed. I spoke to my bank who were very helpful and to a degree sympathetic. Having looked at my finances the bank suggested I should contact Stepchange who would be in a better position advise me. After a great deal of thought and considerable trepidation I contacted them and after going through a very comprehensive review of my finances and my budget I was advised to set up a debt management plan. With a great deal of help and support from Stepchange I did this and now my debts are being paid off at a rate that I can afford. It is not at all easy but I have found Stepchange to be very helpful and kind. I have found the process very stressful but at the end of the day all the work was worthwhile and I am pleased that I took the advice that Stepchange gave me. It will take quite a long time for my finances to recover but I have learnt a great deal and I will not make the mistakes I made again. I would not hesitate to recommend Stepchange to anyone in financial difficulties. Reviewed on: 25th May 2025

Step Change have been a great help.

Step Change have been a great help. The process has been very straightforward and has taken a lot of pressure off me. Reviewed on: 30th May 2025

Stepchange were very helpful and understanding of my...

Stepchange were very helpful and understanding of my situation. I would definitely recommend them. I am now debt free. Reviewed on: 30th May 2025

Taking the steam out of a pressure cooker.

Taking the steam out of a pressure cooker. Life was just one bit of pressure after another. Helped us get on with our lives. Reviewed on: 30th May 2025

Best decision I've made.

I was overwhelmed by trying to keep up payments to creditors. I was recommended to contact Step Change and it was the best decision I ever made. They helped me to construct a budget where I made regular monthly payments to my creditors but still had enough money to cover all my other outgoings. I've been with Step Change for nearly two years and they have continued to provide support. Thanks to them, I've never missed a payment to my creditors and I'm in a stable financial situation. I would recommend Step Change to anyone who is struggling financially. Reviewed on: 30th May 2025

Always helpful, and courteous.

Always helpful, and courteous. None Judgemental approach. Not rushed give you time to get the right plan Reviewed on: 30th May 2025

Time to think

Step change has given me breathing space . to sort out my past debts. And helped me to come to terms with things. Reviewed on: 30th May 2025

From day one I felt reassured I was in good hands.

From day one I felt reassured I was in good hands. Reviewed on: 30th May 2025

Easy, stress free help!

It took me a long time to find the right help with my financial problems. StepChange was the easiest and least confrontational way of dealing with creditors who were previously uncooperative. It has helped immensely so far. I am unsure of the long term impact on my credit as i am very early on in my journey. Reviewed on: 30th May 2025

Was very helpful sorting my finances out

Was very helpful sorting my finances out Reviewed on: 29th May 2025

Always supportive no matter what, really helped me a...

Always supportive no matter what, really helped me and my husband through a difficult time Reviewed on: 29th May 2025

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