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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13908 reviews)

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4.96

Based on 13,908 reviews, last reviewed 1st Jun 2025

263700% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Patient, sympathetic and friendly advisors. Patient, sympathetic and friendly advisors. Who helped to organise my debts and incoming finances to enable me to become debt free. I telephoned initi... Read more Reviewed on: 1st June 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13908)

Review of the StepChange, Debt Management:

Took away my stress and allowed me to breathe again

Being in debt is still pretty much a taboo subject in the UK. You dread phone calls and letters from creditors and live with constant dread, fear and anxiety. Step Change didn’t judge me. They guided me through the process and ultimately took the pressure from me so creditors couldn’t send me letters directly anymore And I didn’t have to dread letters and phone calls. I’m months away from being debt free, something I never imagined was possible. I know I have worked hard to pay every penny back and can be proud of myself rather than being ashamed and feeling like a failure. If you have serious levels of debt contacting Step Change could not only change your life, but ultimately save it. Reviewed on: 8th July 2020

We received very professional,non judgemental advice.

We received very professional,non judgemental advice. Everyone we spoke to was always helpful and friendly on the phone. Thank you for taking the stress out of our situation and helping us become Debt free Reviewed on: 30th May 2025

I have found them so helpful and made me feel must b...

I have found them so helpful and made me feel must better about my situation. Reviewed on: 30th May 2025

Fantastic ...

Very efficient service, very understanding and each step was explained Reviewed on: 30th May 2025

Amazing help

Very good customer service and immensely helpful Reviewed on: 30th May 2025

Highly recommend StepChange

I’ve been able to pay off one of my debts successfully and without having to pay interest thanks to StepChange - I’m also on my way to nearly paying off a big debt that was eating all my money up prior to contacting StepChange. It’s enabled me to worry less about money whilst still paying any remaining debts off. Reviewed on: 30th May 2025

Everything about this organisation is 5*.

Everything about this organisation is 5*. A game changer for us. Would recommend 100% Reviewed on: 30th May 2025

I was struggling with a debt and Stepchange helped...

I was struggling with a debts and StepChange helped me to set up payment plant and put my mind at ease. Reviewed on: 30th May 2025

Outstanding service.

Outstanding service. Dedicated, friendly. Helpful. Caring. Reviewed on: 30th May 2025

Too proud to ask for help!

I contacted Stepchange in 2015 when I finally admitted I needed help to sort my spiraling debt problem, that time I owed £95k mainly caused by using credit cards for purchases and cash Reviewed on: 30th May 2025

Highly Recommended

It was a great relief to get everything sorted through Stepchange. They were very helpful and positive and the plan has helped me get on top of my finances. They respond quickly to queries and are very knowledgeable. Reviewed on: 30th May 2025

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