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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I owed money i got sick.

I owed money i got sick.and was struggling Reviewed on: 6th May 2026

Desperate times sorted by StepChange

StepChange saved me during a very difficult time where my mental health did not allow me to focus and prioritise my money problems. Their step by step guidance and caring and supportive operators allowed me to establish an affordable plan that made my life easier and less desperate. Reviewed on: 6th May 2026

StepChange relieved so much stress by helping me man...

StepChange relieved so much stress by helping me manage my debt. Reviewed on: 6th May 2026

Desperate

At the time I had these debts I could see no way out of it till somebody told me about stepchange Reviewed on: 6th May 2026

Let StepChange help you manage your debt.

I was terribly worried about debts mounting up and couldn’t see a way forward. StepChange helped me by working with my creditors and coming up with a sustainable payment plan. I will be debt free in just under 3 years. I only wish I’d gone to them sooner! Reviewed on: 6th May 2026

One call

Best phone call I ever made lifted a weight off my shoulders helping me pay back my debts to my creditors at a manageable amount Reviewed on: 6th May 2026

Getting income under control

I was drowning in debt before I went to step change. But now it’s controllable. Reviewed on: 6th May 2026

Easy to use, very helpful

Easy to use forms, if there is a problem very helpful staff Reviewed on: 6th May 2026

Always helpful.

Always helpful. The website is easy to understand and use Reviewed on: 6th May 2026

Great service.

Great service. Great to see the whole payment goes to creditors. Reviewed on: 6th May 2026

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