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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change have been very helpful and understanding...

Step change have been very helpful and understanding and didn't judge Reviewed on: 6th May 2026

Great service

Every time I spoke to somebody about my debt management plan, they were very helpful and informative Reviewed on: 6th May 2026

Don't put it off!!

I fell. into debt due to ill health and was at a really low point. I contacted StepChange and they immediately pit my mind at rest and helped me get my debt issues sorted out. I'll be debt free soon and I owe them everything. Reviewed on: 6th May 2026

Supportive and stress free

Stepchange have been invaluable in supporting me through what would have been an impossible time without them, they make everything seamless and stress free in what is such a worrying time Reviewed on: 6th May 2026

got into debt,and step change helped me set up a pla...

got into debt,and step change helped me set up a plan to clear in,they were so helpful. Reviewed on: 6th May 2026

Beautiful people

No words but excellent customer care Reviewed on: 6th May 2026

Me and wife are so grateful and happy that stepchang...

Me and wife are so grateful and happy that stepchange came at the right time as we were struggling and didn’t know where to go or who to approach thanks to the team at stepchange Reviewed on: 6th May 2026

We contacted StepChange with considerable debt that...

We contacted StepChange with considerable debt that was no longer manageable. Although we had not yet defaulted on any payments we knew the writing was on the wall if we e did nothing. We honestly thought we were going to lose everything. We dreaded the perceived shame and guilt. We contacted StrpChange although there were others that could have helped too. The important thing was making first contact. They took the time empathetically to listen where we were with things and offered what options were available to us. They explained them all thoroughly and with their help have given us the ability to live again within our means. 2.5 years later we now budget for all of our monthly outgoings and those that only happen annually. So instead of waiting to try to find the money the money is there to pay the bills. There budgeting advise even allows for saving a little and providing you are sensible in expectation they even allow for having a life with some enjoyment. The most important thing you can do is contact them as early as possible and not leave it too late. No matter what your position they can help you out and are with you throughout this journey. Reviewed on: 6th May 2026

Have been with Stepchange for 3 years and the relie...

Have been with Stepchange for 3 years and the relief of having finances under control is immense. Won't be much longer before I'm debt free. Reviewed on: 6th May 2026

Please pick up the phone and reach out .

Please pick up the phone and reach out . Staff are amazing . Non - judgmental at all . I felt the relief go and I’m now 25% paid off . Don’t be scared . Best thing I ever did . Reviewed on: 6th May 2026

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