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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always able to help, solid advice and always accommo...

Always able to help, solid advice and always accommodating Reviewed on: 6th May 2026

Absolutely fantastic

StepChange offer absolutely fantastic financial support and I cannot recommend them enough. Great customer service, easy to track how you're doing and great communication. Reviewed on: 6th May 2026

Stepchange have been extremely helpful when I neede...

Stepchange have been extremely helpful when I needed to Dort out my finances. They went step by step and arranged a plan for me to pay monthly payments sine 2014 and I’m still withe them. I would récemment them highly. Reviewed on: 6th May 2026

Very helpful caring polite customer service and cons...

Very helpful caring polite customer service and consultant Reviewed on: 6th May 2026

Relief on finding stepchange

I was so releived when I found stepchange. I was floundering around, not really knowing what I was doing.I know it`s hard to believe but I owed so much on credit cards because I ddn`t realise only paying the minumum amount, is not reducing amount you owe. Reviewed on: 6th May 2026

Managed to combine all my debts into one monthly pay...

Managed to combine all my debts into one monthly payment which took so much pressure off me. Stepchange have been really great. Helped me so much at one of the most stressful times. They don’t make you feel silly or ashamed for getting into a pickle, they’ve only ever been kind and wanted to help, literally cannot fault them. Reviewed on: 6th May 2026

Very helpful from start to finish

Very helpful from start to finish, great service and great communication when needed help, didn’t feel judged at all Reviewed on: 6th May 2026

Highly recommend

Stepchange are very good, they help you with your debts, I know longer have stress as they put your mind at ease, and talk through what debts you have, best decision I have ever made, highly recommend them. Reviewed on: 6th May 2026

Best debt advice service

Very helpful,friendly gave best advice,keep me updated and remind me to review budget Reviewed on: 6th May 2026

Completely changed my mental health in regards to my...

Completely changed my mental health in regards to my finances putting me back in control with one payment to Step Change Reviewed on: 6th May 2026

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