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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

In a dark hole.

In a dark hole...lots of debt..could not see a way out? Rang stepchange and they gave me hope and eventually put me on DMP instead of maybe losing my house I now pay an affordable payment and no more horrible phone calls. Brilliant! Reviewed on: 23rd May 2025

Reaching out to StepChange was one of my best decisi...

Reaching out to StepChange was one of my best decisions, the anxiety and pressure was released and a way forward achievable. Don't worry or be proud, they are excellent at finding solutions to what can seem like severe problems. I can not recommend the service and support enough. Reviewed on: 23rd May 2025

My Anxiety was through the roof ...

I panicked so much about the debt build up I had but stepchange made it simple for me and helped even when I struggled further they were so understanding and helpful and very friendly. My anxiety and depression were through the roof not knowing what I’d do because I couldn’t afford to keep going in 5 years I’ve paid off my debt and not been worried Reviewed on: 23rd May 2025

Extremely patient with excellent P R Skills.

Extremely patient with excellent P R Skills. Put me to my ease and nothing was too much trouble. Very informative and went through everything to get me the best solution, of which I am extremely grateful. 1 have been with Stepchange for about 20 years on and off, I don't know where I would be without them. My debt advisor was Nick, with lots of experience in helping people, and I hope to have continuity with him again. Thank you so much. Carol Croft Reviewed on: 23rd May 2025

Debt management

Nothing was too much trouble ready to listen and help anyway they can Reviewed on: 23rd May 2025

Can't fault them enough.

Can't fault them enough. Went above and beyond to help me sort things. Highly recommended Reviewed on: 23rd May 2025

Staff are so helpful & once set up they leave you al...

Staff are so helpful & once set up they leave you alone unless a query comes up. Takes a lot of the pressure off not getting calls all the time Reviewed on: 23rd May 2025

Life Changing

Helped me stop being overwhelmed by debt and helped me break down a huge sum into easy small wins. I'm now living again instead of surviving. Reviewed on: 23rd May 2025

Step change showed a good understanding of my circum...

Step change showed a good understanding of my circumstances and were very compassionate Reviewed on: 23rd May 2025

My only disappointment so far is that I thought taki...

My only disappointment so far is that I thought taking out a DMP with StepChange would mean my creditors would stop contacting me. Reviewed on: 23rd May 2025

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