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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

DMP advise

Excellent service. Very good charity. Reviewed on: 6th May 2026

very understanding and helpful

very understanding and helpful but sometimes long wait times when phoning. They help you with all your options and explain what it means to you and any affect on your credit rating. helps you clear any debits at a affordable rate and how long this will take Reviewed on: 6th May 2026

Not debt free yet but hopeful

Whilst I’m not out of debt yet I feel I have guidance and a plan Reviewed on: 6th May 2026

Very happy with the service.

Very happy with the service. Totally changed our lives when there seems to be no way out. I find StepChange very accommodating Reviewed on: 6th May 2026

Exceptional company

Step change are non judgmental and very sympathetic. Reviewed on: 6th May 2026

They have helped me so much .

They have helped me so much . I was in a very bad situation before and felt helpless until StepChange Reviewed on: 6th May 2026

From the very start StepChange have been brilliant.

From the very start StepChange have been brilliant. Their help has seen me almost clear a substantial debt, just 10 months to go! Excellent advice, a shoulder to lean on, and an amazing help. Thanks. Reviewed on: 6th May 2026

Great customer service and always looking forward to...

Great customer service and always looking forward to working with you and supporting you through your journey. Reviewed on: 6th May 2026

Really helpedme with difficult situations and gave...

Really helped me with difficult situations and gave me peace of mind with my debts Reviewed on: 6th May 2026

Really helpfull been with them for ages sorted out m...

Really helpfull been with them for ages sorted out my debts to affordable monthly payments Reviewed on: 6th May 2026

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