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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Customer service excelling

Excellent service with great solutions. Advisors very skilled and professional. Reviewed on: 6th May 2026

Fromstart you guys have helped me so much and stopp...

From start you guys have helped me so much and stopped the constant worry of dept issues Reviewed on: 6th May 2026

Step Change AMAZING

I was at my wit's end until I found Step Change. They helped so much and literally took control contacting all my debtors arranged monthly payments and kept me up to date. Reviewed on: 6th May 2026

got into a bit of trouble with spending to much on c...

got into a bit of trouble with spending to much on credit cards and needed some advice Reviewed on: 6th May 2026

we give them money a set amount and creditors leave...

we give them money a set amount and creditors leave us alone and they deal with them Reviewed on: 6th May 2026

They got my life back on track and now I can see lig...

They got my life back on track and now I can see light at the end of the tunnel Reviewed on: 6th May 2026

Non judgemental advice

Non judgemental advice which was very helpful as I was nervous about calling Reviewed on: 6th May 2026

Due to unforseen circumstances this is the 2nd time...

Due to unforseen circumstances this is the 2nd time ive used stepchange I found the customer service team very helpful and knowledgeable and they explained every step I needed to take and everything went smoothly. They did all the leg work by contacting my creditors and explaining what I was going through and they have releived all the stress I was going through Reviewed on: 6th May 2026

Friendly and professional service which earned my tr...

Friendly and professional service which earned my trust. Reviewed on: 6th May 2026

Great service!

Great service! Helpful and understanding. Reviewed on: 6th May 2026

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