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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful staff.

Very helpful staff. Everything is explained to your understanding. All correspondence to companies is done very quickly. Reviewed on: 19th May 2024

I have always had very helpful and understanding sta...

I have always had very helpful and understanding staff when I have had to ring Reviewed on: 19th May 2024

Stepchange have been absolutely fantastic

Stepchange have been absolutely fantastic so understanding with my situation make you feel at easy and very helpful in helping in the best possible well Reviewed on: 19th May 2024

Give them a call to help you

Good service, easy to contact, helpful staff, best decision I ever made. Reviewed on: 19th May 2024

Fantastic life-saver experience.

Fantastic life-saver experience. Brilliant people as well. Reviewed on: 19th May 2024

Stepchange helped me sleep again!

Back in 2017 I had my bank account scammed, and they even set up a loan to generate more, and this was all done in my name. Bank security wasn't quite as good then, and I didn't discover this until the following day, by which the money had been transferred to an account which was never traced, hence I never got anything back. This put me in a huge financial state, not having enough money to pay my bills, plus the repayments on the 'loan' that had been taken out. I read about Stepchange on line, and contacted them. They were brilliant, and took care of everything. 7 years on, I'm still paying it back, but at least I'm not being hassled by credit companies or bailiffs. If you have financial problems, contact Stepchange, and you will be able to sleep at night! Reviewed on: 19th May 2024

Invaluable support, both emotionally and financial.

Invaluable support, both emotionally and financial. Their advisors are excellent and empathetic, always available when I had urgent queries! Reviewed on: 19th May 2024

Helped with debt Management

They helped me so much with my financial debt, set up a monthly payment plan, gave me options on how to manage my debt, also they do not Judge you at a time you feel vulnerable because of overwhelming debt. I would highly recommend them to anyone struggling with debt, it took all the worry, stress, sleepless nights, fear and embarrassment away, The relief was instant I felt I could breathe again! Reviewed on: 19th May 2024

Excellent honest service very helpful and understand...

Excellent honest service very helpful and understanding Reviewed on: 18th May 2024

Stephanie has been heaven sent and has truly changed...

Stephanie has been heaven sent and has truly changed my life in regards to debt. I feel liberated and in. Control of my financial debts. I was frought with stress but Stepchange alleviated the pressure to better manage my stress. Very grateful. Reviewed on: 18th May 2024

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