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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful and reassuring right from the start

Helpful and reassuring right from the start Reviewed on: 16th May 2024

Excellent recommendation

Outstanding service and friendly team Reviewed on: 16th May 2024

Diagnosed with a Terminal illness !

20k worth of Debt due to being Diagnosed with a Terminal illness and recently being given 12 months to live, so I went to step change because I couldn’t see a way out of my debt. Reviewed on: 16th May 2024

StepChange Debt charity Review

I contacted StepChange a few months ago to get help with my finances. I have struggled with debts for the past 2 years,and I was scared and embarrassed to discuss my financial worries with anybody. I am so relieved I contacted StepChange who, aside from recently setting up my Debt Management Plan, have offered non-judgmental, professional help and have been there for me every step of the way (by phone/email) to support me and reply to any queries I might have. It's a long way to go before I can be officially debt-free, however I can now see the light at the end of the tunnel (almost!). I wake up every morning knowing that no creditors are chasing me for unpaid bills, and this to me is one of the best feelings ever - the anxiety is gone. Being debt-free will take time, but I know that I can always count on StepChange's professional support should any difficulties arise on the way Reviewed on: 16th May 2024

I was overwhelmed by my debt and couldn't see a way...

I was overwhelmed by my debt and couldn't see a way out. A friend mentioned debt management. The lady I spoke to at StepChange was wonderful - so kind and helpful and understanding - not at all judgemental. My debt management plan has, quite literally, changed my life. I was constantly worring and having to get into more debt because I was spending so much money trying to pay off debts! My debt is being paid off slowly but surely and I can sleep at night. Reviewed on: 16th May 2024

Lovely staff who put you at ease through worrying ti...

Lovely staff who put you at ease through worrying times, stress levels now low and can concentrate on daily life instead of worrying about debts. Thank you stepchange. Reviewed on: 16th May 2024

Changed my life around

Made me feel so much better about.my situation, improving my mental health. Didn't know which way to turn and was getting deeper and deeper into debt because of the interest. Stepchange made it so easy and not embarrassing at all to sort out a debt repayment plan. They are also always there to help if needed. Fantastic, understanding staff. Reviewed on: 16th May 2024

Great provider

Very easy to negotiate a solution to my problems. Reviewed on: 16th May 2024

Less stressful

Stepchange had made me handle my debts much more eaiser. They also helped with dealing with my finances. There is still a lot to do but they are helping me work things out which is always easier when someone helps. Reviewed on: 16th May 2024

Very helpful

Stepchange are helping me with my DMP and I have found the process easy and stress free Reviewed on: 16th May 2024

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