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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18615 reviews)

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4.92

Based on 18,615 reviews, last reviewed 11th Jun 2026

187150% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They are good listeners and so give good advice to y... They are good listeners and so give good advice to your problems of debt. Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18615)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Excellent service

We need to review our plan and update things. The advises were excellent and helped us with the whole process. Reviewed on: 6th May 2026

Clear and simple explanation for any issues.

Clear and simple explanation for any issues. Prompt service. Good customer service Reviewed on: 6th May 2026

No more sleepless nights.

I was deep in debt and couldn't get out of it. I was recommended to stepChange and they were so helpful and understanding. My debts are half cleared and I don't worry as much as I used too. Reviewed on: 6th May 2026

Makes life so much easier big help with my finances

Makes life so much easier big help with my finances Reviewed on: 6th May 2026

StepChange have made my life so much easier.

StepChange have made my life so much easier. I felt like I was drowning in debt. They handled everything for me and I now make one monthly direct debit payment to them and they pay everyone on my behalf. It’s such a relief. Reviewed on: 6th May 2026

Finally able to breathe again

Finally able to breathe again. Stepchange give me the help and support I need at a very tough time Reviewed on: 6th May 2026

Life savers

Stepchange have helped me cope with my debt in a manageable way. Reviewed on: 6th May 2026

I am so so happy with the services

I am so so happy with the services Reviewed on: 6th May 2026

From treading water to making inroads

I had been struggling with debt for years, simply treading water and paying nothing off - just struggling to pay the interest. Then, I discovered StepChange. They made my options clear, guided me through the process and now I’m making real inroads into paying my debt. I’m not there yet, but I’m making process and have a much better relationship with money Reviewed on: 6th May 2026

Helpful advice.

Helpful advice to take control of a situation likely to get out of hand Reviewed on: 6th May 2026

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