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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14494 reviews)

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4.95

Based on 14,494 reviews, last reviewed 9th Jun 2025

320200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Kind, calm, non-judgemental and knowledgeable. The staff are fantastic - I was very weepy and anxious when I finally got in touch with them, and they were so kind, non-judgemental, helpful and calm... Read more Reviewed on: 9th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14494)

Review of the StepChange, Debt Management:

I really don't know where I'd be without them.

I found Step Change to be great! They helped me deal with my debts, sort all the paperwork out, etc. Great service all round. I really don't know where I'd be without them. Thank you, Step Change. Reviewed on: 25th May 2025

A difficult situation averted thanks to Step Change.

Step Change made what could have been a very difficult personal situation into a smooth well organized process, I am incredibly grateful for the professionalism they have used in their dealings with my case. Reviewed on: 8th June 2025

Life saving

I’d got myself into a real downward spiral with the state of my finances. I spoke to a couple of people at StepChange initially and they were so lovely and helpful. There was no judgement at all. We went through everything and I was so pleased with the outcome. They really saved me from getting seriously depressed. Reviewed on: 8th June 2025

Very help full when no one would

Very help full when no one would Reviewed on: 8th June 2025

Very helpful

Very helpful and easy to use would recommend Reviewed on: 8th June 2025

Peace of mind.

I have been supported by stepchange for over 12 years, throughout which they have been positive, approachable and clear in their advice and procedures. Reviewed on: 8th June 2025

great service :)

From day one to present step change have been great friendly understanding if we have a problem , always listens and helps us and gives us options and explains everything and gives update every month with regards to debt . Wish I come to them sooner a lot of stress trying to do it yourself . Reviewed on: 8th June 2025

Thank you Stepchange

When l have had to speak to one of the team they are knowledgeable, careing, none judgemental and eager to assist Reviewed on: 8th June 2025

Non judgemental and quick responses.

Non judgemental and quick responses. One of the hardest things I've ever done is acknowledging the situation I was in. Very clear communication and regular updates. Reviewed on: 8th June 2025

Life saving advice and practise

End of mortgage favourable terms and redundancy coincided with credit crunch. I was despondent about my future and had dark thoughts. Contacting StepChange was literally a lifesaver. A realistic workable, affordable plan was put in place and gave me an end date for my debts. Reviewed on: 8th June 2025

Stepchange has help us so much.

Stepchange has help us so much. All the agents have been so helpful and understanding. Reviewed on: 8th June 2025

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