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StepChange: Debt Management reviews

4.95
Based on 14,574 reviews, last reviewed 11th Jun 2025
327800% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

An amazing source to help manage your finances I’m so happy I reached out to StepChange to get the support I needed to manage my debt. They made everything straightforward and easy to understand so... Read more Reviewed on: 11th June 2025
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Lwren

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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L

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14574)

Review of the StepChange, Debt Management:

I really don't know where I'd be without them.

5
I found Step Change to be great! They helped me deal with my debts, sort all the paperwork out, etc. Great service all round. I really don't know where I'd be without them. Thank you, Step Change. Reviewed on: 25th May 2025

When all seemed lost Stepchange pretty much saved th...

5
When all seemed lost Stepchange pretty much saved the day! Reviewed on: 10th June 2025

Lifesaver

5
These people changed my life , taken away my financial stresses and helped me organise my finances better. Reviewed on: 10th June 2025

I was in a deep hole & couldn't see a way out of my...

5
I was in a deep hole & couldn't see a way out of my mess, I had to do a lot of legwork at the start to get my scheme in place but it's been so good for metal health to have this help in places, it let me get my finances back on track & kept the roof over my head. Reviewed on: 10th June 2025

There is always a solution.

5
I found dealing with my debts very stress ful and felt like I was drowning. I struggled for years with the mental burden of my debt. When I found stepchange and found out there was a solution I felt like I’d won the lottery. Honestly couldn’t recommend them enough. They were very understanding of my situation. Reviewed on: 10th June 2025

Easy helpful service out my mindrest

5
Easy helpful service out my mind at rest Reviewed on: 10th June 2025

Brilliant service from Stepchange

5
Stepchange have been brilliant with me, very understanding and non judgmental, even when I slipped up and was unable to make my first payment they were great, I would highly recommend Stepchange to anyone who is having financial difficulties Reviewed on: 10th June 2025

Brilliant Charity , first class help and advise alwa...

5
Brilliant Charity , first class help and advise always , the staff are very friendly , lots of patience and understanding and guidance , cannot praise and thank them enough , Stepchange saved my life . Thankyou so much . Reviewed on: 10th June 2025

Always helpful no matter what your situation is

5
Always helpful no matter what your situation is Reviewed on: 10th June 2025

Help with debts

5
Following a difficult divorce and debts associated with the property crash in 2018, I was left with large debts which Step Change has helped me manage. Reviewed on: 9th June 2025

Debt or financial problems

5
Whenever I have spoken to anyone at Stepchange they have always been very helpful and sympathetic. A solution is always found to deal with my query or problem. I highly recommend them if you have any debt issues. Reviewed on: 9th June 2025

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