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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

professional, informative, helpful customer service

professional, informative, helpful customer service Reviewed on: 7th June 2025

When you can't see where to go

When you can't see where to go, how to sort your finances out, Step change will be there for you Reviewed on: 7th June 2025

Brilliant service.

Step Change has helped me greatly with dealing with my persistent debt. The process was very straight forward and even don't need to talk to somebody to apply if thats what you prefer. Mentally it gave me a stress free process and now I'm managing my finance much better. Reviewed on: 7th June 2025

Only just started.

Only just started... so still to see how the creditors react and the end result of my debts Reviewed on: 7th June 2025

It was good to help get all my debts in one place wi...

It was good to help get all my debts in one place with just one payment step change got me organised and sorted. Reviewed on: 7th June 2025

In 2019 I was facing crippling credit card debt and...

In 2019 I was facing crippling credit card debt and under stress. Step Change dealt with lenders, negotiated an interest freeze with most and set up an affordable payment. I have cleared three of the smaller creditors and am forecast to be free of debt in late 2027. Reviewed on: 7th June 2025

Since Step Change I do not worry as much over my debt

Since Step Change I do not worry as much over my debt. They have helped enormously sorting through and getting me on track Reviewed on: 7th June 2025

You feel supported and never shamed

The team are compassionate, knowledgeable and really help you through what feels like a hopeless situation. I felt supported and guided by the team. I highly recommend them. Reviewed on: 7th June 2025

I was given peace of mind when I was at my most vuln...

I was given peace of mind when I was at my most vulnerable moment after I had a stroke. All the scary calls and letters stopped coming and a grace period of recovering from the stroke. Staff were very patient as was struggling with my speech and also very helpful. I was glad to have someone listening to my financial situation without patronising me. It was the best moment of my life to have this help. Reviewed on: 7th June 2025

Always helpful and can sort any worries about debts

Always helpful and can sort any worries about debts Reviewed on: 7th June 2025

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