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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Very helpful and reassuring.

Very helpful and reassuring. I was able to face my financial problems with their help, knowing that I could sleep at night again and feeling I was supported by step change and no longer alone. Thank you step change for being there. Reviewed on: 6th June 2025

StepChange were so easy to talk too even though i wa...

StepChange were so easy to talk too even though i was quite scared to speak about my debts but once they started chatting to you they make you feel at ease. Reviewed on: 6th June 2025

No one can understand financial problem better then...

No one can understand financial problem better then Stepchange I found them very helpful and supportive understanding Reviewed on: 6th June 2025

Since stepchange has been working on my behalf I fee...

Since stepchange has been working on my behalf I feel a lot healthier and happier you have sorted all my problems thank you Reviewed on: 6th June 2025

Would be in a lot of stress without step change.

Would be in a lot of stress without step change. They explained everything and you actually talk to a person NOT a robot Reviewed on: 6th June 2025

Extremely helpful people through a tough period of m...

Extremely helpful people through a tough period of my life. Reviewed on: 6th June 2025

Very professional and understanding.

Very professional and understanding. Really helpful. Reviewed on: 6th June 2025

Stepchange Takes the Stress Away

Stepchange have been pivotal with helping my debt issues and taken the stress out of debt for me. When you call, staff are courteous, empathetic and efficient and pit yoi at ease from the first moment. Thank you. Reviewed on: 6th June 2025

When i got myself into trouble ,stepchange were a li...

When i got myself into trouble ,stepchange were a lifeline they helped sort everything out for me and explainedwhat i should expect ,nothing was to much bother Reviewed on: 6th June 2025

Step change make my life back to normal

From struggling in paying money back to all my creditor. Now, with the help of step change, my creditors have freeze the interest, so I can pay an affordable monthly payment. Reviewed on: 6th June 2025

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