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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A well-informed and supportive helping hand

I was very confused and anxious about what I should do. The options explained by StepChange were clear and very helpful. StepChange negotiated monthly payments with my creditors and this was a huge help. I now pay an agreed monthly amount which StepChange divides among the creditors. However, I am still struggling, as the cost of essentials, energy and council tax has risen, and this has wiped out the increase in my state pension. I am hoping StepChange can shortly help me to come to a new arrangement with my creditors and I am gratefyl for the calm support and advice the advisors offer. Reviewed on: 6th June 2025

A life saver!!!!

I was apprehensive to contact Step change at first, but the moment I contacted them they have been so supportive, understanding and super informative , patience and kind. The whole process was very easy and the team is always available to help. They are a life saver!!!! Reviewed on: 6th June 2025

Very helpful

I was really anxious about contacting them for the 1st time but they were really helpful and understanding. I was put at ease by their friendly manner and the way everything was explained to me. Reviewed on: 6th June 2025

Brilliant

Honestly believe stepchange saved my life, was in such a financial hole and couldn't see anyway out. Reviewed on: 6th June 2025

Best thing I did still paying of my debt i can relax...

Best thing I did still paying of my debt i can relax more knowing I have your help Reviewed on: 6th June 2025

Stepchange offer an amazing service.

Stepchange offer an amazing service. It was so straightforward to get started and the team explained everything so simply to me. All my options were laid out with time frames as well as outcomes after each option. Fabulous! My only issue, and it's something of nothing, was contacting via phone. Emails were fine, but the opening hours seemed to change and as someone who worked 9-5 it was often hard to get in touch with the wait times included. Over all though I would 100% recommend anyone who is struggling to get in touch and talk through their options. Reviewed on: 6th June 2025

Excellent customer service to put your mind at ease ...

Excellent customer service to put your mind at ease Reviewed on: 6th June 2025

Life Changer

From the initial contact the staff at Step Change were efficient, professional and very helpful. They were my life saviour by putting together a package to suit me and solve my problems. Reviewed on: 6th June 2025

Never felt judged.

Never felt judged. Always had a solution when I was struggling with payments. I really don't know where I would be now if it wasn't for them. Reviewed on: 6th June 2025

They are so kind and helpful, they don't judge

They are so kind and helpful. They helped me get all my debts sorted into one manageable sum pretty quickly, They help you find the best solution for your situation, whether you need to use breathing space which gives you a legal break from your creditors for a set period of time while you get sorted! Reviewed on: 6th June 2025

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