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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16542 reviews)

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4.95

Based on 16,542 reviews, last reviewed 9th May 2026

87850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Extraordinarily helpful team and non judgemental Extraordinarily helpful team and non judgemental Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16542)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Take that first step for peace of mind

I was at my wits end wondering how I was going to manage my debts when a change in circumstances left me with a lot less money coming in .Step change offered me support and reassurance setting up affordable monthly payments dealing with everything and contacting all my creditors. Reviewed on: 23rd May 2025

Great experience

Definitely would recommend very helpful llllllllllll Reviewed on: 23rd May 2025

Non judgmental advice and very efficient help.

Non judgmental advice and very efficient help. Always been treated with respect. Help is always on hand when I’ve needed it. Reviewed on: 23rd May 2025

Linnyjo?

Was so worried about debts and high interest payments Step Change were a life line helped me sort all my finances and made my money worries disappear with one monthly payment I can afford fantastic company. Please don’t hesitate to use them just that one phone call can really change your life around. Thank you again Step Change Reviewed on: 23rd May 2025

StepChange made the process so simple when it was a...

StepChange made the process so simple when it was a very stressful time. They were very supportive and understanding. Reviewed on: 23rd May 2025

Excellent from start to finish

Excellent from start to finish, no hassle nothing was to much and really helped me so much. Reviewed on: 23rd May 2025

Very grateful

You helped me so much after the passing of my husband, very grateful Reviewed on: 23rd May 2025

Incredible service providing real relief when you mo...

Incredible service providing real relief when you most needed. Great customer service too. Almost unbelivable for a free service ;) Reviewed on: 23rd May 2025

I am relieved to have my outstanding accounts all in...

I am relieved to have my outstanding accounts all in one place. . Reviewed on: 23rd May 2025

Life savers

Circumstances led to me being in debt, I contacted step change and never looked back, they are very helpful and understanding literally life changes Reviewed on: 23rd May 2025

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