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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very knowledgeable people who are very supportive in...

Very knowledgeable people who are very supportive in a time of huge stress and pressure Reviewed on: 2nd June 2025

Brilliant staff who helped us get on top of things,...

Brilliant staff who helped us get on top of things, no judging just calm and helpful Reviewed on: 2nd June 2025

Invaluable service.

I don't know what I'd have done without StepChange. They have been a complete lifesaver. Highly recommended for anyone in debt and unsure how to get out. Reviewed on: 2nd June 2025

Always keeping me informed and always helpful

Always keeping me informed and always helpful Reviewed on: 1st June 2025

Got to a stage when couldnt face the growing mail ge...

Got to a stage when couldnt face the growing mail getting from the creditors. I knew I had to di something so took the courage to speak with Stepchange,in the end I had nothing to worry about as they made you feel at ease and always talked you through everything and helped in any way that they could. Once everything was completed and put into place then I started to feel more relaxed in things knowing that I had help there if ever needed Reviewed on: 1st June 2025

Good advice and great help

We have been clients with step change for many years and always have had an excellent sevice Reviewed on: 1st June 2025

I'm very pleased with the service and assistance

I'm very pleased with the service and assistance Reviewed on: 1st June 2025

Life-Changing Support from StepChange

I can't thank StepChange enough for the support they gave me during an incredibly stressful time. I was struggling with over £70,000 of debt and didn’t know where to turn. From the very first contact, they were understanding, professional, and never judgmental. They took all the hassle out of dealing with creditors—no more scary letters or phone calls. Everything was handled on my behalf, and it felt like a huge weight was lifted from my shoulders. Updating them on my situation was always straightforward, and they were easy to reach whenever I had a question or needed advice. Thanks to StepChange, I can finally sleep easy at night. Their help has been absolutely life-changing. Reviewed on: 1st June 2025

Reassuring support...

At a time when things feel very unsettled, StepChange offer reassuring guidance through a very unpleasant time. Reviewed on: 1st June 2025

At last I can breathe easy!

Very understanding advisors, clear and consice explanations and requests. Reviewed on: 1st June 2025

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