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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Thought I was in a dark deep hole until I reached ou...

Thought I was in a dark deep hole until I reached out to step change , it's changed my life Reviewed on: 29th May 2025

I was really happy with the service and support I...

I was really happy with the service and support I got Reviewed on: 29th May 2025

Stepchange changed my life

Without StepChange I would never have got out of debt. Don’t be afraid or embarrassed to contact them. Reviewed on: 29th May 2025

Help with DEBT

It was great to be able to do everything online, quick and got me out of a really bad headspace Reviewed on: 29th May 2025

My experience with step change

I seeked help from step change when I was heavily in debt and suffered from depression and anxiety and very scared for my future.I found step change very helpful and supportive and I can't thank them enough. Thanks again Reviewed on: 29th May 2025

Stepchange were a great help to us.

Stepchange were a great help to us when we were really struggling with money, they took a lot of the worry and stress out of the process, and we were able to get our lives back on track. Reviewed on: 29th May 2025

I am grateful for the help you gave me

I am grateful for the help you gave me Reviewed on: 29th May 2025

Help when needed most

Step change has helped me enormously regarding paying off extortionate bank interest rates. I was going through periods of mental health issues and Step Change has helped me in reducing my anxiety and depression. I am enormously grateful for all your support. Reviewed on: 29th May 2025

Step change debt management been very helpful since...

Step change debt management been very helpful since I started my debt management, and up to date still excellent. Reviewed on: 29th May 2025

Massive support

Amazing support from the team for managing my debt. Kept me back on track. Reviewed on: 29th May 2025

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