Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

View other StepChange products

4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Overall my Experience with StepChange is excellent

Overall my Experience with StepChange is excellent Reviewed on: 27th May 2025

StepChange changes your life

All round excellence, from empathetic advice over the phone to clearly setting out the debt management plan and allowing you to track one's repayment progress. Lifts much of the pressure on individuals and leaves them recognising that they are not alone. I really would strongly advise anyone finding themselves in financial difficulty to seek support from StepChange. Reviewed on: 27th May 2025

Stepchange relieved a massive amount of stress from...

Stepchange relieved a massive amount of stress from my life. I had about 5 credit cards and 3 loans. Paying off all different amounts at different times of the month. With absolutely no sight of paying any of them off. I was to continue the way i was, i would be paying the credit cards off for the rest of my life. With stepchange, im to be debt free in 3 years. Im already half way through that and very excited for the end date. Reviewed on: 27th May 2025

Stepchange helped me climb out of a hole I thought w...

Stepchange helped me climb out of a hole I thought would only get deeper, no judgement at all just compassionate and very understanding looking to help with a plan that was manageable to me. Reviewed on: 27th May 2025

An Amazing Company

After continually maxing out, clearing & then again maxing out multiple credit cards & an overdraft & not seeing an end in sight, myself & my partner bit the bullet & sought advice via Stepchange. Was very nervous at first but Stepchange done all the heavy lifting, reviewing my finances to see what I could afford to pay then contacting the creditors. Without this help, I would probably still be in the same situation - making the minimum payments on cards & living in my overdraft. Stepchange have always been helpful & supportive, none more-so than with COVID happening where I was able to freeze my plan for at least 3 months. My plan has now finished & I'm so grateful for companies such as Stepchange!! Would definitely recommend anyone who thinks they're having financial difficult to make the first step of picking up the phone & contacting Stepchange. Reviewed on: 27th May 2025

I was struggling each month with debts and step chan...

I was struggling each month with debts and step change helped me to repay the money I owed stopped the interest going on and I felt much better and felt I was back in control of my finances Reviewed on: 27th May 2025

Amazing from the beginning!

Straightforward online application. No spending hours on the phone. Always somebody to chat to and friendly advisers who can't do enough for you. I just wish i had done it sooner. Reviewed on: 27th May 2025

Best Debt Management charity in the UK

The StepChange helped me communicate my financial situation to different lenders. They also help me build a budget and setup a Debt Management Plan to start paying off my debt in sustainable way. All of this without me costing a single penny, completely free of charge. This is one of the best debt advice charity in the UK. Reviewed on: 27th May 2025

After retiring in 2018 I found it hard to manage on...

After retiring in 2018 I found it hard to manage on a much reduced, retirement income. My credit card debt quickly increased and for over 12 months I began to seriously struggle to maintain minimum payments. I found it hard to rest and sleep at night, and finally accepted that I needed help to gain control of my financial situation. I was uncomfortable and nervous about discussing my situation with a stranger but found the adviser to be both friendly and professional. I accepted I cannot afford to make spontaneous purchases, and will need to manage my available income towards future purchases. A manageable budget and repayment plan for my creditors was devised and I feel confident that I can adhere to this. Reviewed on: 27th May 2025

A huge thank you!

Step change have been so helpful and supportive from the first moment. They really have been a lifesaver during a challenging time. Don’t hesitate to speak with them for support and professional. advice. Reviewed on: 27th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub