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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very helpful & understanding.

Very helpful & understanding. They helped me get back in control with my finances. Reviewed on: 27th May 2025

GREAT PLACE TO HELP YOU WITH FINANCIAL DIFFICULTIES

They take care of all your financial difficulties and give you the best options that suit your criteria. They create a budget to help you understand the process. Their website is easy to move around with clear details on how they can help. Direct Debits make it easier to stay on top of paying off any debts. Overall they are a great company to use for all your financial difficulties Reviewed on: 27th May 2025

StepChange - If you have debts...

If you have debts and don't know how to move forward StepChange will immediately help with clear advice and practical solutions, liaising with creditors as necessary. The staff are consistently friendly, show understanding and are very professional. Reviewed on: 27th May 2025

Overall my Experience with StepChange is excellent

Overall my Experience with StepChange is excellent Reviewed on: 27th May 2025

StepChange changes your life

All round excellence, from empathetic advice over the phone to clearly setting out the debt management plan and allowing you to track one's repayment progress. Lifts much of the pressure on individuals and leaves them recognising that they are not alone. I really would strongly advise anyone finding themselves in financial difficulty to seek support from StepChange. Reviewed on: 27th May 2025

Stepchange relieved a massive amount of stress from...

Stepchange relieved a massive amount of stress from my life. I had about 5 credit cards and 3 loans. Paying off all different amounts at different times of the month. With absolutely no sight of paying any of them off. I was to continue the way i was, i would be paying the credit cards off for the rest of my life. With stepchange, im to be debt free in 3 years. Im already half way through that and very excited for the end date. Reviewed on: 27th May 2025

Stepchange helped me climb out of a hole I thought w...

Stepchange helped me climb out of a hole I thought would only get deeper, no judgement at all just compassionate and very understanding looking to help with a plan that was manageable to me. Reviewed on: 27th May 2025

An Amazing Company

After continually maxing out, clearing & then again maxing out multiple credit cards & an overdraft & not seeing an end in sight, myself & my partner bit the bullet & sought advice via Stepchange. Was very nervous at first but Stepchange done all the heavy lifting, reviewing my finances to see what I could afford to pay then contacting the creditors. Without this help, I would probably still be in the same situation - making the minimum payments on cards & living in my overdraft. Stepchange have always been helpful & supportive, none more-so than with COVID happening where I was able to freeze my plan for at least 3 months. My plan has now finished & I'm so grateful for companies such as Stepchange!! Would definitely recommend anyone who thinks they're having financial difficult to make the first step of picking up the phone & contacting Stepchange. Reviewed on: 27th May 2025

I was struggling each month with debts and step chan...

I was struggling each month with debts and step change helped me to repay the money I owed stopped the interest going on and I felt much better and felt I was back in control of my finances Reviewed on: 27th May 2025

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