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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

A huge thank you!

Step change have been so helpful and supportive from the first moment. They really have been a lifesaver during a challenging time. Don’t hesitate to speak with them for support and professional. advice. Reviewed on: 27th May 2025

Everything and everyone at step change are lovely an...

Everything and everyone at step change are lovely and very helpful people always get a help with any problems and quick response to any problems if they occur. It quickly puts your mind at rest. Reviewed on: 27th May 2025

Experiencing StepChange has been life changing for me.

Experiencing StepChange has been life changing for me. From the very first call I felt the weight lifting. I could see a way through the debt, to a calmer, more controlled place and a happier life. Recognising your debt problem is the start, but calling StepChange is the wisest thing you’ll ever do. Confronting the problem with their help makes the seemingly impossible much more doable (and flexible) - and they do all of it for free! So be brave, pick up the phone, admit finally there’s a problem, and let this great organisation do for you what they have for so many of us and bring peace and certainty in place of all the stress and worry. Reviewed on: 27th May 2025

Recommendable if you struggle

It helped me a lot gave peace of mind and no worries Reviewed on: 27th May 2025

Advisor so helpful put me at ease explained everythi...

Advisor so helpful put me at ease explained everything put my mind at rest Reviewed on: 27th May 2025

A really helpful and non-judgemental service.

A really helpful and non-judgemental service. My debt was drowning me. Now I am debt free and intend to stay that way. Reviewed on: 27th May 2025

Very grateful for StepChange!

I am genuinely amazed and very grateful, for the service and compassion of the StepChange people. The process ensured I felt in control and got to being debt free as soon as possible. The process was easy, I was able to track payments and debts, and make changes where needed with ease. Without StepChnage I don't think I would have been in the position to buy a house with my partner this year. Reviewed on: 27th May 2025

StepChange have been amazing.

StepChange have been amazing. So supportive, knowledgeable and very sympathetic to our situation. Reviewed on: 27th May 2025

StepChange helped me recover from one of the darkest...

StepChange helped me recover from one of the darkest periods in my life. The professionalism i was shown along with the compassion and expertise was crucial Reviewed on: 27th May 2025

i was drowning in debt following a divorce.

i was drowning in debt following a divorce. I kept putting things off as i was embarrassed about the size of my combined debts and not wanting to address it myself, let alone a 'stranger'. i was also concerned that i would then be getting myself into more debt by acquiring 'fees'. shouldn't have worried, and how i wish i had done this far sooner. Yes, that first phone call is a bit awkward, but the staff are friendly, helpful and non judgemental. After years of debt, i will finally be free next October - and what a wonderful position that will be :-) Reviewed on: 27th May 2025

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