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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

It took debtsDi’s Journey but StepChan...

It took me 8 years to clear my debts but StepChange were absolutely wonderful throughout my ‘journey’ .....absolutely EVERY SINGLE PERSON at STEPCHANGE were just brilliant and so VERY patient. I CANNOT but recommend them HIGHLY enough!!!!!! Reviewed on: 24th May 2025

Helped where thought there was no one to help

Helped where thought there was no one to help Reviewed on: 24th May 2025

Amazingly helpful and reassuring.

I had to stop working due to many health problems, and was worried even more sick by my financial situation as a result. Step Change were so reassuring and helpful. They put my mind at ease, and have helped further during benefit changes due to government set backs. All members of staff had been so kind and well informed. Have already recommended them to friends. Thank you so much! Reviewed on: 24th May 2025

Take the Step to Change

I was really struggling and couldn’t see a way out, but thanks to StepChange I can see tomorrow with out fearing what’s to come….. Reviewed on: 24th May 2025

If you don’t know where to turn here is the answer

When I contacted step changes I was at my whits end and couldn’t see a way out. I couldn’t afford food trying to keep up with debt payments, left to me after a failed relationship. I contacted step changes and the lady I spoke to was amazing I felt ashamed she reassured me. We got an affordable plan together the balifs stopped coming the debt letters and rising interest stopped. I have never missed a payment in 18 years and in August I will be debt free. honestly guys if you are in my position give them a ring, I honestly would have lost my home and possibly my life without their help. There is help for you no matter how deep your in debt Reviewed on: 24th May 2025

Quite literally a life saving organisation.

Quite literally a life saving organisation. Completely non-judgmental, and very obtainable. Thank you. Reviewed on: 24th May 2025

Very helpful and understanding.

Very helpful and understanding.Helped me sort my finances out quick and stress free.i would firmly recommend. Reviewed on: 24th May 2025

Excellent help & advice .

Excellent help & advice .....took a large wait off of my shoulders Reviewed on: 24th May 2025

life savers

This company have taken all my stress and worry away and I can now don’t dread each payday wondering who to pay Reviewed on: 24th May 2025

I’ve tried to pay my creditors for years and all I h...

I’ve tried to pay my creditors for years and all I have achieved to pay are the interests only until I heard about Stepchange and now I am debt free since last month thanks to Stepchange, I cannot thanks them enough. They have changed my life for the bettterz Reviewed on: 24th May 2025

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