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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

All staff are excellent I have always received empat...

All staff are excellent I have always received empathy and felt comfortable discussing issues. They have helped me tremendously. Putting me in control of my finances and relieving my stress Reviewed on: 24th May 2025

Very helpful staff, they did all the leg work and to...

Very helpful staff, they did all the leg work and took an enormous weight off my shoulders. Reviewed on: 24th May 2025

Stepchange have literally changed my life!

Stepchange have literally changed my life! I was experiencing severe depression and anxiety around my finances following the pandemic. Stepchange have provided excellent customer service throughout my interactions, were completely non judgemental and have given me my life back! I am no longer in constant worry over my finances and can now see a way forward. Thank you for everything you have done! Reviewed on: 24th May 2025

I highly recommend Step Change

Whenever I've needed to phone Step Change I've found them to be extremely helpful and friendly to talk to. They go that extra mile really put you at ease. Reviewed on: 24th May 2025

Step change made the process so easy and manageable.

Step change made the process so easy and manageable. I now feel in control of my debt and I wish I had done it sooner. Reviewed on: 24th May 2025

Very knowledgeable and sympathetic.

Very knowledgeable and sympathetic. Easy to contact. Reviewed on: 24th May 2025

Life savers

I honestly don't know know where I would be without StepChange. The help they have given me has changed my life. I was rock bottom, nowhere left to go. Now I feel like I can breathe again. Don't hesitate, contact them today. Reviewed on: 24th May 2025

Step Change literally saved my life.

Step Change literally saved my life. I was a suicide point. Unable to cope with my debts and very little money coming in. No where to turn, until I saw a number for step change. I'm glad I found the courage to ask for help. They didn't judge me. Made it an easy process to fill in the paperwork. Made payments easier to cope with. I can’t praise them enough. Reviewed on: 24th May 2025

from rags to riches

I've always found Stepchange very professional and friendly to deal with. Very helpful with the few problems I have had. Reviewed on: 24th May 2025

Highly Recommend StepChange.

Fantastic support and help from StepChange. All the staff have been brilliant, always very understanding and empathetic. Reviewed on: 24th May 2025

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