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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

So helpful and put at ease while trying to sort thin...

So helpful and put at ease while trying to sort things out Reviewed on: 23rd May 2025

Life changers

Very helpful in finding the best options for my circumstances Reviewed on: 23rd May 2025

100% recommended

Absolute life saver - Stepchange took over all correspondence with my creditors. All I had to do was make a monthly payment, stepchange did the rest.Great communication and help whenever needed. Can't recommend Stepchange enough Reviewed on: 23rd May 2025

Help with debts

I spoke with Stepchange because I was having difficulties in paying my debts due to a loss of income. I couldn’t keep on making repayments that I couldn’t afford to pay. With the help of stepchange, I’m taking control of my debts and I can pay something that is affordable for me. Reviewed on: 23rd May 2025

Excellent, supportive service.

Non judgemental, supportive, very easy to use. And total support when you don’t know which way to turn. Excellent service that truly is a lifesaver. Reviewed on: 23rd May 2025

Very good service and sort everything out for you an...

Very good service and sort everything out for you and put your mind at rest Reviewed on: 23rd May 2025

I don’t know how I would have managed without Step C...

I don’t know how I would have managed without Step Change. I am so grateful to them and highly recommend them if someone is having financial difficulties. Each member of staff I have spoken to I’ve listened and not judged. I’m gone over and beyond to help me thank you to all of you. Reviewed on: 23rd May 2025

I had over £40,000 of debt from loans and credit cards.

I had over £40,000 of debt from loans and credit cards. The money was used for bills and paying my mortgage having been made redundant several times in a short period. Without step change I think we would have lost our house and probably ended up divorced. My wife had no idea of the situation I had put us in. I can’t thank them enough for there help and compassion. Absolute life savers. Reviewed on: 23rd May 2025

Choice of freedom

The step change charity org have givin Reviewed on: 23rd May 2025

Massive thank you!

I’ve been stress and overwhelmed by my situation.And without to many questions(which could made even worst my mental health situation) you’ve stepped in to help.thanks! Reviewed on: 23rd May 2025

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