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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very good service and sort everything out for you an...

Very good service and sort everything out for you and put your mind at rest Reviewed on: 23rd May 2025

I don’t know how I would have managed without Step C...

I don’t know how I would have managed without Step Change. I am so grateful to them and highly recommend them if someone is having financial difficulties. Each member of staff I have spoken to I’ve listened and not judged. I’m gone over and beyond to help me thank you to all of you. Reviewed on: 23rd May 2025

I had over £40,000 of debt from loans and credit cards.

I had over £40,000 of debt from loans and credit cards. The money was used for bills and paying my mortgage having been made redundant several times in a short period. Without step change I think we would have lost our house and probably ended up divorced. My wife had no idea of the situation I had put us in. I can’t thank them enough for there help and compassion. Absolute life savers. Reviewed on: 23rd May 2025

Choice of freedom

The step change charity org have givin Reviewed on: 23rd May 2025

Massive thank you!

I’ve been stress and overwhelmed by my situation.And without to many questions(which could made even worst my mental health situation) you’ve stepped in to help.thanks! Reviewed on: 23rd May 2025

Practical help with sympathy and understanding.

With great trepidation I made my first phone call to StepChange, to be offered not only effective practical help but sympathetic understanding. At no time was I made to feel stupid or irresponsible in any way, and every effort was made to work out a solution that was financially viable for me. StepChange came to acceptable agreements with all my creditors, relieving me of the necessity of continual individual communications with them. This was obviously a tremendous relief. Since then my finances are reviewed annually by StepChange with payment changes made where necessary, all the time making sure they are completely manageable. After several years the amounts owing have greatly reduced, and there is light at the end of the tunnel. Reviewed on: 23rd May 2025

Stepchange Review.

Stepchange have helped me on many occasions and I am more than happy to share my experiences with you. I would recommend them for anyone who has experienced being scammed online by banks or loan sharks and scammers. Reviewed on: 23rd May 2025

Step change has made my life so much better as they...

Step change has made my life so much better as they help me manage my debts. The staff are wonderful and do professional and helpful. Reviewed on: 23rd May 2025

Wised up

Deep dept to being able to manage things better. I want it ,but do you really need it. Think before you buy. Almost dept free at last. I recommend stepchange every time. Reviewed on: 23rd May 2025

Peace of mind

Stepchange took a nightmare and turned it into sonething achievable. Such a relief. Reviewed on: 23rd May 2025

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