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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Polite and Professional

Very helpful on recent review, and always do their best to accommodate my best monthly payment. Always put me at my ease, especially if I'm a little stressed about my account for any reason. Reviewed on: 23rd May 2025

Step change is excellent help me so much my life was...

Step change is excellent help me so much my life was stressful due of debt but I'm more relax knowing my payment are in good hands thanks to all the staff Reviewed on: 23rd May 2025

I got in touch with step change as I was made redund...

I got in touch with step change as I was made redundant and unable to pay my debts they went through all my debts and advised me to do a debt management plan which works well for me they send me my plan payments on a regular basis so I can see who and what amount to each creditors are paid and my balance owing they’ve also said if I need to add to it I can do which make things so much easier for me because some you totally forget about I’ve rung up in the past with questions I need answering and they’ve always answered and helped me throughout my journey I would recommend step change for anyone who finds themselves in the same situation that I’m in and it’s very easy to do Reviewed on: 23rd May 2025

Step change have helped with my debt as it was getti...

Step change have helped with my debt as it was getting out of control i now have peace of mind and an affordable payment plan Reviewed on: 23rd May 2025

User-friendly, easy to set up and good support

I had growing debts with energy companies, credit cards, overdrafts & loans, got so bad I was diagnosed with severe depression & was recommended to try a debt management charity. Chose Step change due to its user-friendliness & was easy to plan a budget. They have dealt with all my debts without much hassle & it's easy to contact them if something urgent. They handle the contacts with the creditors, and help to set a reasonable repayment plan. Website provides good information and advice. Reviewed on: 23rd May 2025

It save my life.

It save my life. Massive relief. Reviewed on: 23rd May 2025

Don’t bury your head in the sand. Speak to Stepchange.

For numerous reasons, I found myself in a lot of financial trouble and had a lot of institutions continually making contact quite rightly attempting recompense. The problem was that due to my circumstances at that time I had no way of meeting my obligations and the continual contact added to my already stressful situation. A friend recommended Stepchange and told me how they’d helped him in the past so I gave it a go. Truely glad I did. They helped organise a payment plan that was affordable, the phone calls and letters stopped and I’m currently in a position where two thirds of my debts are paid off and I can see light at the end of the tunnel. If I’d have continued burying my head in the sand and not reached out to Stepchange, I dread to think what would’ve happened. Whatever your circumstances, they can help. Reviewed on: 23rd May 2025

A helpful charity. Kind staff on helpline.

I was struggling with monthly payments and found Stepchange. Yes it’s helpful but I feel a bit vulnerable without credit cards and really struggled with car expenses when my car failed its mot. Get as much money behind you as you can before signing up with a debt charity (that seems strange) but it’s helped me a little. Reviewed on: 23rd May 2025

They have been amazing, the support they offer is in...

They have been amazing, the support they offer is incredible, it’s not been easy but nearly there but knowing the support is there definitely helps Reviewed on: 23rd May 2025

A very straightforward process to get get debt free

It can be a very straightforward process to get your finances back in control and that feeling is a great relief. The advice given is easy to follow, and there are various ways of getting help. Reviewed on: 23rd May 2025

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