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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Quick to sign you up to a plan but slow afterwards w...

Quick to sign you up to a plan but slow afterwards when any issues arise Reviewed on: 23rd May 2025

Overall a great service from Step Change.

I did have a big problem earlier in the process with step change because they initially sent me down the wrong debt management route. This was later corrected by another employee, and this time things went smoothly. Despite this problem, the staff at step change were friendly, understanding and very easy to deal with. It was a great relief to find a solution to my debt problems, and get started to repay them. Reviewed on: 23rd May 2025

It toke me over 4 years but i couldn’t be debt free...

It toke me over 4 years but i couldn’t be debt free without StepChange help. Reviewed on: 23rd May 2025

Excellent organisation

I have had no issues as I have always managed to get support and advice when needed Reviewed on: 23rd May 2025

Enabled us to reduce outgoings making life less hassle

Enabled us to reduce outgoings making life less hassle Reviewed on: 23rd May 2025

They are very understanding and very professional

They are very understanding and very professional Reviewed on: 23rd May 2025

From the first phone call they were brilliant.

From the first phone call they were brilliant. They made me feel at ease and stopped me panicking. Once my DMP was worked out and accepted I felt a weight of my mind. Reviewed on: 23rd May 2025

Great experience , with step change very helpful.

Great experience , with step change very helpful. Reviewed on: 23rd May 2025

Life changing, took away a huge burden, helped me ra...

Life changing, took away a huge burden, helped me raise a young family without the constant worry of debt Reviewed on: 23rd May 2025

Don’t hesitate to ask for help.

To ring Stepchange and have to speak about my debt was so terrifying. I quickly realised that there was no need to be afraid… they were there to help me. Stepchange handled my debtors efficiently and effectively. I have nothing but praise for them. Reviewed on: 23rd May 2025

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