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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16773 reviews)

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4.95

Based on 16,773 reviews, last reviewed 15th May 2026

98950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Help with debt. Helped to sort out my debt so I could pay an affordable monthly payment. Stress goes down. No longer struggling on my own. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16773)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They understand your situation and bring a better so...

They understand your situation and bring a better solution so I will be comfortable with my finance.listen well and care for you Reviewed on: 16th May 2024

Thank you step change

I had debs of around £6000 and was struggling each month to make ends meet. I was borrowing money to pay debt and digging myself into a hole I struggled to get out of. Step change contacted my creditors and arranged an affordable combined monthly payment for myself. Without step change I don't know where is be today. They have changed my life and in 5 years I will be debt free!!! Reviewed on: 16th May 2024

When I first contacted step change I was scared , wo...

When I first contacted step change I was scared , worried about my debt , they gave me a helping hand and had empathy and didn’t judge me. Working things out with me took the stress away, I know they are there for me whenever I need to talk to them. Reviewed on: 16th May 2024

Stepchange really helped excellent company ...

Stepchange really changed my life around , I was very stressed and couldn’t sleep at all worrying all the time it never went away always on my mind couldn’t tear with worry then I found out about Stepchange the people where excellent as soon as I started talking about everything I could feel my stress levels go down there are there to help not to judge you thank you for everything I can now move on with my life Reviewed on: 16th May 2024

Efficient, fast, helpful.

Efficient, fast, helpful. Friendly asvisors Reviewed on: 16th May 2024

Step change changed my life .

Step change changed my life ..so understanding and I never once felt belittled speaking with thrm Reviewed on: 16th May 2024

Their customer service is second to none!

Always very professional over the phone and definitely show compassion to me on the occasions I’ve needed extra support. The wait times on the phone are also not as bad as I would expect. They have a way of reassuring you too, each customer service representative I’ve spoken to has helped alleviate my worries. Reviewed on: 16th May 2024

Fantastic customer services at all times.

Fantastic customer services at all times. Reviewed on: 16th May 2024

Great service

Excellent service with people who do their very best to help out. Reviewed on: 16th May 2024

Help when needed

Due to a change in circumstances I needed help, Step Change were there to help me make informed decisions. Reviewed on: 16th May 2024

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