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StepChange: Debt Management reviews

4.96
Based on 11,179 reviews, last reviewed 23rd May 2025
1200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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97%
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3%
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Latest highest rating:

5

I could sleep at night knowing that my debts are tak... I could sleep at night knowing that my debts are taken care off Reviewed on: 23rd May 2025
Gladstone Mvelase 's avatar
Gladstone Mvelase

Latest lowest rating:

1

Poor advice My husband found himself in difficulty following a gambling addiction that he had used a credit card for along with maxing out his overdraft. We went ... Read more Reviewed on: 22nd April 2025
Leanne M's avatar
Leanne M

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11179)

Review of the StepChange, Debt Management:

Money worries

5
They helped me with my finances and got me out of a very difficult situation. I have got my life back and feel so much better now. I would recommend any person who is struggling with their finances to approach Stepchange and not go what I went through. Reviewed on: 15th May 2024

Very helpful and understanding.

4
Very helpful and understanding. A lot of stress and worry has been removed. Thanks Reviewed on: 8th June 2024

The management of money is good.

4
The management of money is good. Resolving issues not good. Reviewed on: 7th June 2024

Reassuring and easy who could ask for more!

5
Reassuring and easy who could ask for more! Reviewed on: 6th June 2024

Really helpful, given me more control and less sleep...

5
Really helpful, given me more control and less sleepless nights Reviewed on: 6th June 2024

Very understanding and non judgemental staff.

5
Very understanding and non judgemental staff..always helpful Reviewed on: 6th June 2024

Several years ago we were in deep financial trouble.

5
Several years ago we were in deep financial trouble. Fortunately a friend suggested that we should contact StepChange and, after a successful application, we have never looked back. Several options were given and we chose a debt management plan as it best suited our circumstances. After this there were no more unpleasant phone calls, mail or callers at the door. Good advice was given when setting budgets throughout the plan and monthly payments were made throughout. Now nearing the end of plan, pleased to recommend to anyone with a similar problem in future. Reviewed on: 5th June 2024

Confidence builder

5
Step change took me from a suicidal state and given me back my confidence by taking me step by step Reviewed on: 4th June 2024

Step Change DMP

4
Step Change were very helpful in their initial advice and setting up the DMP Reviewed on: 4th June 2024

StepChange helped me to deal with my debts...

5
StepChange helped me to deal with debts that I could not service at the time I first contacted them in December 2021. They provided invaluable assistance in dealing with my creditors and subsequently helped me move into a Debt Management Plan so that I could repay what I owe over a time period that was acceptable to my creditors, who also agreed not to charge interest on the debt. Reviewed on: 4th June 2024

Always helpful and reassuring in difficult times

5
Always helpful and reassuring in difficult times Reviewed on: 4th June 2024