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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic

Stepchange are fantastic and understanding, they’ve really helped me get back on track without being judgmental. I cannot thank them enough Reviewed on: 23rd May 2025

A wonderful organisation

Helped me relieve so much stress and worry! Reviewed on: 23rd May 2025

Icontacted step change about 5 years ago with aroun...

I contacted step change about 5 years ago with around 20K worth of debt. A plan was devised which allowed me to live and pay off debts. Debts now down to around 9K Each review is made simple for me and each year I pay a small increase. Reviewed on: 23rd May 2025

So supportive

I wouldn't like to think where I would be without stepchange, so helpful and have supported me along the way Reviewed on: 23rd May 2025

Helped me a lot.

Helped me a lot. They were very understanding. Didn’t judge and sorted my finances out for me. The advisors I spoke to were really nice and helpful. Explained all my options to the full and let me decide what I needed to do. Reviewed on: 23rd May 2025

After marriage break up I was left with so many debt...

After marriage break up I was left with so many debts and no idea how to tackle it. I was at the end of my tether and it was massively affecting my mental & physical health. After contacting step change they massively helped with sorting out and asking my debts . Without constant threats from collecting agencies . They were an absolute God send. I'm now paying off my debts and there input has given me a new lease. Reviewed on: 23rd May 2025

Very helpful customer service, easy to fill out the...

Very helpful customer service, easy to fill out the income and expenditure form Reviewed on: 23rd May 2025

Very helpful and understanding staff.

Very helpful and understanding staff. Overall a good experience. Reviewed on: 23rd May 2025

Great advice and knowledgeable staff.

Very knowledgeable staff, with advice tailored to individual circumstances, and affordable solutions. Easy to use online portal to keep on top of the debt management plan. Reviewed on: 23rd May 2025

Easy and pleasant to discuss your problems with.

Step Change have been very helpful right from the beginning of my relationship with them. I have an illness that causes me great anxiety and after going to them it has somewhat helped with that. They are all very easy to talk to and will spend as much time with me as I feel I need even though they are extremely busy much of the time. Reviewed on: 23rd May 2025

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