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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I had some serious money issues and step change help...

I had some serious money issues and step change helped bundle them all together and then went out and got plans set up with all my debtors so I don't have to worry about them anymore. One simple easy payment a month for the next 8 years may seem a long time but at the end of it I hope I'll be financially stable again and my credit rating (which is a huge scam by the financial quarter) will be better than it is now. Reviewed on: 15th May 2024

I was in debt and didn't know what to do and someone...

I was in debt and didn't know what to do and someone told me to get in touch with stepchange to see if they can help which I did and I was lucky enough to get help from them which took the pressure of me I still worry about what I owe but I don't have anyone knocking on my door or letters coming in the post Reviewed on: 15th May 2024

They have put my mind at rest by dealing with my debt

They have put my mind at rest by dealing with my debt and getting the best possible outcomes. Reviewed on: 15th May 2024

StepChange-always there to help

StepChange, have always been informative,helpful and very professional. Reviewed on: 15th May 2024

My debt experience with stepchange.

I am in quite a lot of debt and didn't know what to do so I noticed an advert for step change.i called them up and they talked me through the whole process and now I have cleared some of my debt thanks to step change.i am still a customer and would recommend them to anyone who is struggling Reviewed on: 15th May 2024

No judgement just empathy

Being in debt has been one of the worst experiences of my life. It got to the point where I didn’t know what to do. The support I got from stepchange has changed my life. No judgement no patronising just how can we help and extremely empathetic. Reviewed on: 15th May 2024

Stepchange was an amazing ..

Stepchange was an amazing help for us, it took so much pressure from our shoulders and made life easier to live again with less fear and anxiety. Reviewed on: 15th May 2024

They can help you find peace

They did everything posible for me without me even asking, Helpful in any and every way possible. Listened to me and talked me through all the options and the what each choice would entail and the longterm and short-term of each. Friendly and really helpful, set my mind at rest brought peace back to me. Reviewed on: 15th May 2024

Saved me and my husband

Myself and my husband was on the brink of divorce as the pressure of our debts had gotten that bad. From the moment I had the first initial call to now 3 years later, the customer service has been amazing and they always reassure me. Reviewed on: 15th May 2024

StepChange gave me a life line when I thought the wa...

StepChange gave me a life line when I thought the was no other way to carry on with life. I was given hope and could sleep at night. I have passed their details on to those who have been in similar situation. I owe my life to StepChange. Reviewed on: 15th May 2024

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