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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellence on advisory experts who willingly help yo...

Excellence on advisory experts who willingly help you every step of your financial debt planning Reviewed on: 15th May 2024

Life savers

Stepchange have been the most amazing and supportive help throughout several years of financial misfortune. They are totally unbiased and fair and have so much information to help when you are at your lowest and don’t know where to turn Reviewed on: 15th May 2024

Experience with StepChange an...

I have had a brilliant experience with StepChange and they have really help with debt management. Reviewed on: 15th May 2024

Very informed, friendly and helpful...

Very informed, friendly and helpful, and they answer the phone quickly. I highly recommend Stepchange Reviewed on: 15th May 2024

Without stepchanges help we would not be where we ar...

Without stepchanges help we would not be where we are now we are nearly debt free it has taken quite a few years but we can see the end of our struggle and can look to the future debt free we can hold our heads up hight and day we did it with their guidance Reviewed on: 15th May 2024

10 out of 10

They have really helped me, when everything seemed too much and overwhelming, they were there for me Reviewed on: 15th May 2024

I was in a lot of debt and stepchange helped me sort...

I was in a lot of debt and stepchange helped me sort it out. It stops me from worrying knowing I am paying my debtors what I can afford. It's been a great help. Thankyou stepchange Reviewed on: 15th May 2024

I have had a DMP for 4 years and have 2 years left,...

I have had a DMP for 4 years and have 2 years left, I recently been off of work a lot and needed to suspend some payments then lower my budget and all through that they have been amazing, stress free, highly recommend if you’re struggling with dept, it is a hard step to take but it will be the best one. Reviewed on: 15th May 2024

Was recommended by a friend and a family member, the...

Was recommended by a friend and a family member, they were very friendly and helpful. Reviewed on: 15th May 2024

Mental health & business failure.

Dealing with a seriously depressed partner and mentally ill son & having had to deal with putting our business into insolvency as a result Step change saved our lives literally. I really don’t think I could have coped with any more stress. They stopped the constant phone calls dealt with all our creditors just gave us time to take a breath and start to sort out the mess, set up a reasonable repayment scheme and start to heal. So kind when I was sobbing down the phone to them. Just lovely, lovely people who do all they can to help I can’t recommend them highly enough. Reviewed on: 15th May 2024

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