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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Don’t hesitate call today

Anyone needing help and advice should contact stepchange asap t the staff are always empathetic towards the situation you’re experiencing’and be assured it takes away all that built up stress absolutely brilliant service keep up the great work you all are doing you’re truly amazing thank you Reviewed on: 23rd May 2025

Excellent service

Always helpful-information provided is excellent Reviewed on: 23rd May 2025

Without this amazing organization people would have...

Without this amazing organization people would have been in a bad way I would have definitely if it was not for them when your in a situation we don't do this because we want to be in it however circumstances change the events. Reviewed on: 23rd May 2025

I was working full time in London I had several disa...

I was working full time in London I had several disastrous relationships.This cost me financially and mentally I felt like a failure and was so ashamed and couldn't see a way out. Step change offed me hope listened and understood. I can not thank them enough. So easy to sort everything even in lock down so helpful and understanding. It's awful to see others struggle and I think the staff absolutely have empathy for everyone and every scenario. I felt so out of control I was scared for my own wellbeing. Step chsnge have been amazing and I thanky lucky stars everyday that I picked up the phone and callef them. That was the hardest part from then on its been a brilliant partnership built on trust and agreements that are viable. Keep up the good work and thank you so much. Reviewed on: 23rd May 2025

Helped me when I had nowhere else to go, best decisi...

Helped me when I had nowhere else to go, best decision I ever made. Reviewed on: 23rd May 2025

Changed my life

Really helpful. Pressure and stress relieved immediately. Sympathetic and understanding people that just want to help Reviewed on: 23rd May 2025

Massive help, and made it really simple to arrange

Massive help, and made it really simple to arrange Reviewed on: 23rd May 2025

You are the best!

I am satisfied. You have helped me a lot and I am so happy. Reviewed on: 23rd May 2025

Great service and excellent help

I was struggling with my finances and these guys got me out of a horrible place,they worked through everything with me and lifted a huge weight from my shoulders. Reviewed on: 23rd May 2025

I was in a very bad way with debt...

I was in a very bad way with debt, burying my head and it was getting worse and worse. Upon entering the website, every single step was extremely easy to follow, my budget was worked out and they handled speaking to my creditors. I am now over 2 years in and can finally see the light at the end of the tunnel and it really is because of all the help I received from Stepchange Reviewed on: 23rd May 2025

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