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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Brilliant very happy with service

Brilliant very happy with service Reviewed on: 23rd May 2025

Always helpful and polite.

Always helpful and polite.stop telling people to write more Reviewed on: 23rd May 2025

Helped when when things got difficult

Helped when when things got difficult Reviewed on: 23rd May 2025

Always helpful non judgmental .

Always helpful non judgmental . Helped me to feel in control of my life again , no more sleepless nights and worrying if I have enough at the cash point for what I need , helped me budget Reviewed on: 23rd May 2025

Was very worried and very upset,

Was very worried and very upset, that I could not repay my debts, Spoke to Step Change and was put at ease straight away, Reviewed on: 23rd May 2025

Life Changing

Very friendly and understanding, changed my life so much not worrying about debt. Reviewed on: 23rd May 2025

Their help was invaluable at a very difficult time.

Their help was invaluable at a very difficult time. Always a friendly, non judgmental person at the end of a phone Reviewed on: 23rd May 2025

StepChange Made A Real Difference!!

Really helpful, no judgement. Processes were all really simple to understand. Online platform was simple to use and get a quick overview of where you are. I would recommend StepChange to anyone who wants to get a better understanding of their money worries and get the help they need. Finally debt-free thanks to them. Reviewed on: 23rd May 2025

StepChange gave me structure, safety, and a way forw...

StepChange gave me structure, safety, and a way forward. From chaos to control, they helped me rebuild — one month at a time. Life-changing support. Reviewed on: 23rd May 2025

Got me out of an absolute financial mess

I was in an absolute financial mess with credit cards before I finally approached stepchange, who helped me by approaching my lenders, getting the interest frozen and working out at repayment plan that I could actually afford. Free service, amazing really. Reviewed on: 23rd May 2025

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