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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stechange lifesavers

I wish I went to stepchange sooner without burying my head in the sand. It is very easy to set up and the staff always help and show empathy. I am now debt free for the first time in my life. My credit rating was obviously hit but I am building that up steadily to continue my life Reviewed on: 15th May 2024

Give people's individual or community hopes of life...

Give people's individual or community hopes of life again and stress release 99% and back our happiness again after we loose hope of life again,many thanks Stepchange keep it up you are doing excellent volunteering in the right time,I love it.Khamis ❤️ Reviewed on: 15th May 2024

Excellent all round service.

Excellent all round service. After talking to them and sorting everything out I felt a weight lifting off my shoulders and had the best night's sleep in a long time Reviewed on: 15th May 2024

The team are very supportive and accommodating.

The team are very supportive and accommodating. Reviewed on: 15th May 2024

StepChange has been an amazing support at such a sen...

StepChange has been an amazing support at such a sensitive time for us. Their advice has been great and relieved so much stress. A huge weight has lifted from our shoulders and has created peace of mind. It has been so easy to make any changes and they are highly recommended. Reviewed on: 15th May 2024

Very helpful people you deal with and they are very...

Very helpful people you deal with and they are very understanding Reviewed on: 15th May 2024

Found stepchange to be a life saver organisation.

Found stepchange to be a life saver organisation.got me out of a very dark point in my life. Reviewed on: 15th May 2024

Thanks SC

At a real stressful time of my life, Step change stepped in and put me at ease. 1 year into my DMP, I feel in control and can't thank SC enough for the support. Everything done online, it was simple and I wish I reached out sooner. Reviewed on: 15th May 2024

Excellent service!!! Second to none.

I've been with stepchange for a few years now and I'd be lost without them. They offer fantastic support and help take a lot of stress off my finances helping me to stick to a manageable budget. They offer a lot of tools and support in your own debt management account and are also available over the phone to support with any concerns you might have. Reviewed on: 15th May 2024

Speedy service

Everything I needed to get sorted out was done in less than a month Reviewed on: 15th May 2024

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