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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I know that everything is on the good way with...

I know that everything is on the good way with my debt Reviewed on: 15th May 2024

A Great Relief!

Friendly and supportive staff helped me reorganise my finance and address my debts. It was an incredible weight off my mind. Reviewed on: 15th May 2024

I was in a terrible state both mentally and financia...

I was in a terrible state both mentally and financially and didn't know what to do about either! A friend of mine recommended contacting Stepchange and it was the best thing I ever did, they contacted all my creditor's and arranged an affordable action plan to pay them back, they take a payment once a month and pay my creditors which has taken a huge weight off of my shoulders, their advice has been brilliant and the website is very user friendly so I would strongly recommend them to anyone who is struggling with debt Reviewed on: 15th May 2024

A Godsend for us after a massive pay cut

Really helped me and my husband get our finances in order after my husband lost his job and ended up on a lot less pay. Reviewed on: 15th May 2024

Friendly helpful people that explain everything clea...

Friendly helpful people that explain everything clearly, make you feel better about money situations Reviewed on: 15th May 2024

They helped me to find a way of carrying on with my...

They helped me to find a way of carrying on with my life after getting into dept. It isn't easy but they help with advice. Thank you. Reviewed on: 15th May 2024

Life saving support

StepChange have been amazing support in helping me deal with my debts after my circumstances changed and I was unable to keep up with payments. Whilst setting up my debt management plan, the customer service team were amazing, very understanding, informative and offered great advice. They liaised with my creditors and reassured me when they started sending me notices. I like that I am in control of my payments and my plan through their website. Reviewed on: 15th May 2024

Life changing.

Life changing. Life saving. I am now able to manage my money without being chased for money I don’t have. The service is second to non Reviewed on: 15th May 2024

A very positive experience

It's been very positive throughout, they are helpful and have reduced my stress loads Reviewed on: 15th May 2024

Best dept management available

Very easy to use website and simple clear instructions of the process. Extremely helpful advice and takes a lot of stress out of the whole procedure. That it is a free service is astounding as so many companies charge for debt management plans and actions. Selfless, helpful and effective debt management. The only truly stress free way to deal with debt. Reviewed on: 15th May 2024

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