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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They helped me through a rough time and really took...

They helped me through a rough time and really took the pressure off me as i was feeling really stressed with my debts just increasing with interest, they made me feel more in control and helped me so much and found it really easy to deal with them as they didn’t judge me either thank you step change Reviewed on: 23rd May 2025

I was worried and anxious about my debts before goin...

I was worried and anxious about my debts before going to Step Change, but since joining them and them drawing up a plan to help me manage my debts, it has helped settle and have hope for the future with a clear plan. Reviewed on: 23rd May 2025

S free and feel like Simon be is on your side a...

Stress free and feel like Simon be is on your side and a helping hand Reviewed on: 23rd May 2025

Very helpful and none judgmental

Very helpful and none judgmental Reviewed on: 23rd May 2025

Great organisation all round

They’ve been incredible for the entire journey from being 20k in debt to 5 in under 4 years. I’m in a position now where I can realistically be clear of debt this year. This would not have been possible without them Reviewed on: 23rd May 2025

Did not know where to turn

I was heavily in debt and did not know which way to turn i couldn't sleep i dreaded the kids needing anything out of very little money we had, I struggled at Christmas and birthdays, I called Step change and was very embarrassed about my situation and when I had to tell them how much debt I was in I felt even worse, however the staff were lovely non judgemental, caring reassuring and made me feel at ease. I would highly recommend stepchange without them I don't know where I would be probably getting into more debt, now after7 years I am completely debt free and enjoying life I am not anxious anymore or ashamed and can sleep better, if this sounds like you please give it a go you will never look back and never regret it Reviewed on: 23rd May 2025

Very happy with stepchange, they've taken alot of st...

Very happy with stepchange, they've taken alot of stress away Reviewed on: 23rd May 2025

Couldn't be more helpful

I was in a dire position through no fault of my own previously on a debt management plan paying £100 a month in fees,upon finding stepchange that has changed and now the money I pay to them only goes to the debtors which has helped ten fold with the mental stress debt causes,in 2 years I shall be debt free and it'll stay that way! Reviewed on: 23rd May 2025

Stepchange saved me

When I lost my job I was overwhelmed by all my debts but stepchange help me sort it all and next year I'll be debt free., the first time in my adult life so grateful Reviewed on: 23rd May 2025

Amazing company

Very helpful going over my DMP before I started and explaining everything and not making me feel alone. Thank you so much for helping me clear my debt I will be forever grateful to you. Reviewed on: 23rd May 2025

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