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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Step change never judge they listen they support the...

Step change never judge they listen they support they give good clear advice they give assurance they encourage you and make you feel at ease and open up about problems within time your confidence grows self esteem grows ya feel not alone anymore they are very approachable people friendly knowledgeable professionals Thank you step change for everything Reviewed on: 23rd May 2025

Good service.

Good service. I would recommend to a friend Reviewed on: 23rd May 2025

They took my stress away.

They took my stress away. I was very nervous about reaching out to someone. I honestly thought things would get so worse with companies putting pressure on me. But Step Change took it all for me. It has been a completely stress free experience. If anyone is reading this and is worried, please dont be. Get the ball rolling as soon as you can. You will quickly realise that it’s actually not as bad as you think it is. There is help. You have just got to let them know. I absolutely recommend them to anyone in financial difficulty. You can do it all online as well if you do not want to talk to anyone. Words are not enough to explain how great they have been and the assistance given to get me back on track. Thank you Step Change Reviewed on: 23rd May 2025

I was getting more and more in debt and I couldn’t f...

I was getting more and more in debt and I couldn’t figure a way out for months then I contacted Stepchange and went through the process with them. I felt immediate relief as they contacted debtors and payment plans were set up. I now have never missed a payment so feel a lot happier. Reviewed on: 23rd May 2025

StepChange saved me from myself.

StepChange saved my life as the spiral of angst and depression that can effect some hit home hard for me and the support and help and advice I received allowed me to see light at the end of the tunnel and I could feel that I could plan for a future being debt free or in a more positive place and direction. Reviewed on: 23rd May 2025

I was helped immensely my member of your staff who I...

I was helped immensely my member of your staff who I’m very grateful Reviewed on: 23rd May 2025

From stress to calm

From the overwhelming stress at the onset of COVID—my income reduced to just a third—to finding a sense of calm, StepChange was truly a lifeline. Their incredible empathy, unwavering thoughtfulness, remarkable patience, and absolute professionalism made all the difference. I genuinely can't thank them enough for lifting such a heavy burden off my shoulders. Their kindness and dedication are nothing short of extraordinary. Three years later, I am debt free. Thank you, StepChange. Reviewed on: 23rd May 2025

First class customer care

From the moment I rang you in such a state you were friendly, sympathetic & just wonderful. You took care of everything for me & 4 years on you’re all so helpful. Reviewed on: 23rd May 2025

Friendly staff and the support is second to none.

Friendly staff and the support is second to none. Helping me climb out of a mountain of debt and all whilst keeping me constantly informed via their portal. Reviewed on: 23rd May 2025

A big help and helps ease the stress of debt

Due to unforeseen circumstances I found myself having to seek help with debts and being constantly harassed by my creditors when my circumstances changed and I was unable to pay them. Every single day it would be a nasty phone call, threatening letters until one of the creditors suggested that StepChange might be able to help me. I called them up, they were understanding of my situation, eased my mind about what the creditors could and could not do to alleviate any fears that I had and then they helped me create a debt management plan on what I could afford to pay, which they then sent out to my creditors. Once that happened, my creditors were happy, they stopped applying additional charges for late fees and interest, and they left me alone to just get on with repaying my debts at a monthly payment that I could afford. Repaying then because easier and affordable. Pay a monthly payment to StepChange and they handle all the rest, proportioning out my monthly payment across all my creditors. My creditors are happy as they're all getting a slice of the payment at a percentage that reflects how much they're owed. Reviewed on: 23rd May 2025

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