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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16787 reviews)

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4.95

Based on 16,787 reviews, last reviewed 17th May 2026

99650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has literally saved my life. Step change has literally saved my life. The phone operators are fantastic, put you at ease and don’t make you feel bad. Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16787)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange

Stepchange staff were polite non judgemental and sensitive in their approach towards me when managing my DMP. They made the whole process less stressful in what was a very difficult period of time. I would definitely recommend them to anyone who finds themselves in financial difficulties. Thank you so much Stepchange. Reviewed on: 15th May 2024

Highly recommend

Very helpful customer service, an excellent option for people that are stuck financially and need extra support paying back debts. Reviewed on: 15th May 2024

Always very helpful, gave me peace of mind

Always very helpful, gave me peace of mind Reviewed on: 15th May 2024

So helpful & Stress free, they are there for you eve...

So helpful & Stress free, they are there for you every step of the way Reviewed on: 15th May 2024

For No more worries .contact stepchange.

It's very hard to look at your emails when people are constantly wanting payment from you worries where building up. So I heard about step change and how they sort everything out so that your not getting more worried. They was brilliant I pay them debts monthly and it's mangable for me to pay them. No more worries thanks to step change. Reviewed on: 15th May 2024

Wouldn't go anywhere else

When my head was buried in the sand with all the debt I'd gotten myself into, StepChange made it easy to find a way out and speak about it. I highly recommend using StepChange with anything like this! Reviewed on: 15th May 2024

Step change have taken all the stress out of managin...

Step change have taken all the stress out of managing my money. I pay a monthly amount to them and do not get hassle from lenders. Reviewed on: 15th May 2024

They are helpful...

They are very helpful and understanding about your situation Reviewed on: 15th May 2024

I was lost and in debt and couldn’t see a way out of...

I was lost and in debt and couldn’t see a way out of a very dark time and don’t think I would be here if it wasn’t for StepChange and that’s the honest truth, please call them if you are going through the same difficult time. Reviewed on: 15th May 2024

Great customer servicethey help me put my mind and w...

Great customer servicethey help me put my mind and worries at ease Reviewed on: 15th May 2024

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