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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change charity completely changed my life for b...

Step change charity completely changed my life for being so worried about my repayment to makie it easier and affordable Reviewed on: 23rd May 2025

Excellent service very friendly and helpful

Excellent service very friendly and helpful Reviewed on: 23rd May 2025

Staff are so patient and understanding and helpful a...

Staff are so patient and understanding and helpful and just amazing really. Reviewed on: 23rd May 2025

Friendly and very helpful .

I was recommended by a family member to contact step change after having to retire due to health reasons . Never looked back . Reviewed on: 23rd May 2025

very good service

from having nightmares to a good nights sleep Reviewed on: 23rd May 2025

Took a lot of my stress away I didn't know who to tu...

Took a lot of my stress away I didn't know who to turn to till I found step change Reviewed on: 23rd May 2025

Thank for helping us every step of the way

Step change helps us get on top of our debts with support , guidance and a reasonable budget we could manage. Reviewed on: 23rd May 2025

It’s difficult that if any issues arise while on the...

It’s difficult that if any issues arise while on the plan the client is left to contact the lenders and then relay back to StepChange where more effective would be direct communication between the two especially when it comes to clarifying reference numbers and bank accounts. Reviewed on: 23rd May 2025

I cannot fault the customer service, step change go...

I cannot fault the customer service, step change go above and beyond to help and take away the stress of debt management Reviewed on: 23rd May 2025

Brilliant no interest charges and affordable payments

Brilliant no interest charges and affordable payments Reviewed on: 23rd May 2025

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